Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Hedlund

Summary

I have outstanding customer service and communication skills, shaped by my upbringing that taught me to respect everyone I encounter. I'm incredibly resourceful, organized, and brimming with energy. I tackle tasks with enthusiasm and thrive as a team player. Adapting quickly to new situations comes naturally to me, and I'm always eager to learn. When challenges arise, I give my all and never shy away from hard work. As a dedicated and passionate job seeker with strong organizational skills, I'm excited to secure an entry-level Group Manager position and contribute to achieving the company's goals alongside the team.

Overview

6
6
years of professional experience

Work History

Sales Coordinator

Hoxton Hotels
04.2023 - Current
  • Worked closely with the sales team to get things done, set goals, and manage resources smartly, which led to more productivity and higher earnings.
  • Made sure to keep good track of all sales activities, like contracts, proposals, quotes, and follow-ups.
  • Made sales processes smoother to make things easier for both the team and the customers.
  • Compiled client profiles and entered information into operating system.

Front Desk Guest Service Agent

Hoxton Hotels
11.2022 - 04.2023
  • I managed daily tasks efficiently while focusing on providing excellent guest service.
  • I improved guest satisfaction by promptly addressing inquiries and resolving concerns.
  • I collaborated with the housekeeping staff to ensure rooms were ready on time for guests to have the best experience.
  • I built strong relationships with repeat customers, which increased loyalty and led to more return visits.
  • I contributed to sales efforts by suggesting available upgrades when appropriate, resulting in increased revenue through upselling opportunities.

Front Desk; Lead Hostess

Katana Robata
02.2018 - 07.2022
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Always maintain a positive attitude, and to assess and make quick decisions on how to seat guests in order to maximize revenue and daily sales.
  • Boosted guest loyalty by spotting chances to offer extra services or amenities during booking or at check-in/check-out, making guests happier and increasing revenue.
  • Having excellent communication skills, to work efficiently in a fast paced environment.

Education

High School Diploma -

Merrimack High School
Merrimack, NH
06.2017

Skills

  • Customer Communication
  • Data Entry
  • Goals and performance
  • Strong enthusiasm
  • Leadership
  • Organization

Timeline

Sales Coordinator

Hoxton Hotels
04.2023 - Current

Front Desk Guest Service Agent

Hoxton Hotels
11.2022 - 04.2023

Front Desk; Lead Hostess

Katana Robata
02.2018 - 07.2022

High School Diploma -

Merrimack High School
Brianna Hedlund