Brianna Hegarty
Okeechobee,FL
Overview
11
11
years of professional experience
Work History
Medical Office Specialist
HCA Healthcare Inc.
05.2023 - Current
- Obtained patient address, insurance information, contact information and medical history.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assisted patients in filing pertinent consent forms and payment contract forms.
- Categorized and labeled medical documents and documented work processes.
- Assured regulatory compliance and professionalism across patient service.
- Identified potential problems and patient care trends.
- Provided administrative support for patient care staff.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Processed patient intake information and updated medical records prior to treatment.
Sales Associate
Eli's Western Wear
01.2019 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
Accounts Payable Clerk
Bowman Steel
01.2021 - 03.2023
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Coded invoices and other records to maintain organized and accurate records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Worked closely with department personnel to produce accurate and timely bills.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Prepared and updated vendor files, tax documents and insurance information.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Substitute Teacher
Okeechobee County School Board
01.2020 - 04.2020
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Monitored appropriate use and care of equipment, materials and facilities.
Waitress/Bartender
Scrubys Bbq
01.2018 - 01.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Waitress
Smokey Bones Bar & Fire Grill
01.2017 - 01.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Greeted new customers, discussed specials, and took drink orders.
Bakery Clerk
Publix Grocery Store
04.2016 - 12.2016
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Waitress
Texas Roadhouse
11.2015 - 02.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Sales Associate
Grif's Western
09.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Waitress
Scotty's Landing
10.2014 - 09.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Crew Member
McDonald's
04.2013 - 03.2014
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
Associate of Applied Science - Surgical Technology
Indian River State College
Ft. Pierce, FL06.2025
High School Diploma -
Western High School
Davie, FL06.2014
Skills
- Strategic Planning
- Rapport Building
- Medical Terminology Knowledge
- Insurance Coverage Verification
- Verbal and Written Communication
- Patient-Focused Care
- Healthcare Operations
- Payment Collection
- EMR / EHR
- Appointment Scheduling
- Account Management
- Quickbooks
- Vendor Invoice Processing
Timeline
Medical Office Specialist
HCA Healthcare Inc.
05.2023 - Current
Accounts Payable Clerk
Bowman Steel
01.2021 - 03.2023
Substitute Teacher
Okeechobee County School Board
01.2020 - 04.2020
Sales Associate
Eli's Western Wear
01.2019 - Current
Waitress/Bartender
Scrubys Bbq
01.2018 - 01.2019
Waitress
Smokey Bones Bar & Fire Grill
01.2017 - 01.2018
Bakery Clerk
Publix Grocery Store
04.2016 - 12.2016
Waitress
Texas Roadhouse
11.2015 - 02.2016
Sales Associate
Grif's Western
09.2015 - 02.2016
Waitress
Scotty's Landing
10.2014 - 09.2015
Crew Member
McDonald's
04.2013 - 03.2014
Associate of Applied Science - Surgical Technology
Indian River State College
High School Diploma -
Western High School
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