Overview
Work History
Education
Skills
Timeline
Generic

Brianna Hegarty

Okeechobee,FL

Overview

11
11
years of professional experience

Work History

Medical Office Specialist

HCA Healthcare Inc.
05.2023 - Current
  • Obtained patient address, insurance information, contact information and medical history.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Assisted patients in filing pertinent consent forms and payment contract forms.
  • Categorized and labeled medical documents and documented work processes.
  • Assured regulatory compliance and professionalism across patient service.
  • Identified potential problems and patient care trends.
  • Provided administrative support for patient care staff.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Received and routed care team messages and documents to appropriate staff.
  • Processed patient intake information and updated medical records prior to treatment.

Sales Associate

Eli's Western Wear
01.2019 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Received and displayed product shipments on store retail shelves upon delivery.

Accounts Payable Clerk

Bowman Steel
01.2021 - 03.2023
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Coded invoices and other records to maintain organized and accurate records.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Compiled, coded and submitted weekly invoices to accounting for payment.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Substitute Teacher

Okeechobee County School Board
01.2020 - 04.2020
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Monitored appropriate use and care of equipment, materials and facilities.

Waitress/Bartender

Scrubys Bbq
01.2018 - 01.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Waitress

Smokey Bones Bar & Fire Grill
01.2017 - 01.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Greeted new customers, discussed specials, and took drink orders.

Bakery Clerk

Publix Grocery Store
04.2016 - 12.2016
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Waitress

Texas Roadhouse
11.2015 - 02.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Sales Associate

Grif's Western
09.2015 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Waitress

Scotty's Landing
10.2014 - 09.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Crew Member

McDonald's
04.2013 - 03.2014
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

Associate of Applied Science - Surgical Technology

Indian River State College
Ft. Pierce, FL
06.2025

High School Diploma -

Western High School
Davie, FL
06.2014

Skills

  • Strategic Planning
  • Rapport Building
  • Medical Terminology Knowledge
  • Insurance Coverage Verification
  • Verbal and Written Communication
  • Patient-Focused Care
  • Healthcare Operations
  • Payment Collection
  • EMR / EHR
  • Appointment Scheduling
  • Account Management
  • Quickbooks
  • Vendor Invoice Processing

Timeline

Medical Office Specialist

HCA Healthcare Inc.
05.2023 - Current

Accounts Payable Clerk

Bowman Steel
01.2021 - 03.2023

Substitute Teacher

Okeechobee County School Board
01.2020 - 04.2020

Sales Associate

Eli's Western Wear
01.2019 - Current

Waitress/Bartender

Scrubys Bbq
01.2018 - 01.2019

Waitress

Smokey Bones Bar & Fire Grill
01.2017 - 01.2018

Bakery Clerk

Publix Grocery Store
04.2016 - 12.2016

Waitress

Texas Roadhouse
11.2015 - 02.2016

Sales Associate

Grif's Western
09.2015 - 02.2016

Waitress

Scotty's Landing
10.2014 - 09.2015

Crew Member

McDonald's
04.2013 - 03.2014

Associate of Applied Science - Surgical Technology

Indian River State College

High School Diploma -

Western High School

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Brianna Hegarty