Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianna Heltman

2266 Division Rd, Williamsport,PA

Summary

An organized professional with a strong background in customer service and communication, earned at Dave's Repair Service & Sales LLC. Proven ability to enhance operational efficiency through effective scheduling and document management. Skilled in complex problem-solving and maintaining organized systems, ensuring a positive client experience and seamless office operations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Secretary's Assistant/Front Desk Receptionist

Dave's Repair Service & Sales LLC
06.2023 - Current
  • Served as the first point of contact for customers, both in person and over the phone, providing professional and friendly service while managing front desk responsibilities.
  • Handled administrative tasks such as scheduling, filing, and maintaining online parts records and databases.
  • Assisted with day-to-day office operations to ensure smooth working/processing.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Compiled and organized documents, ensuring efficient access to information.
  • Assisted with scheduling appointments and managing calendars.
  • Responded to inquiries via phone and email, providing accurate information promptly.
  • Maintained filing systems, enhancing document retrieval processes for staff.
  • Balanced office organization with customer support, ensuring efficient operations and a positive client experience.

Heavy Machine Operator

Heltman's Excavation & Trucking
06.2023 - Current
  • Operated various types of heavy machinery, including excavators, bulldozers, and loaders, to complete tasks such as site preparation, trenching, grading, and material handling.
  • Conducted routine maintenance checks on equipment to ensure operational safety and reliability.
  • Collaborated with others to optimize workflows and reduce downtime during projects.
  • Assisted in identifying and implementing process improvements for enhanced productivity.
  • Maintained accurate records of equipment usage and maintenance schedules for compliance audits.
  • Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
  • Operated forklift, haul trucks, excavator and other equipment regularly.
  • Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.

Education

High School Diploma -

Williamsport Area High School
Williamsport, PA
06-2026

Non-Degree - Dual-Enrollment

Pennsylvania College of Technology
Williamsport, PA
06-2026

Skills

  • Customer service
  • Verbal and written communication
  • Organization
  • Office administration
  • Computer Management
  • Supply ordering
  • Spreadsheet management
  • File management
  • Document preparation
  • Complex Problem-solving
  • Supply restocking
  • Empathetic/friendly attitude

Certification

  • Certified BLS Provider, UPMC Williamsport - [11/2024-11/2026]
  • Certified Heartsaver for K-12 Schools, UPMC Williamsport - [11/2024-11/2026]
  • Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania, University of Pittsburgh School of Social Work, PA Child Welfare Resource Center - [Earned on 2/28/2025]
  • Firefighting Essentials Mod 1 Training - Earned in 2022
  • Firefighting Essentials Mod 2 Training - Earned in 2022
  • FIrefighting Essentials Mod 3 Training - Earned in 2022
  • Hazardous Materials Awareness - Earned in 2022

Timeline

Secretary's Assistant/Front Desk Receptionist

Dave's Repair Service & Sales LLC
06.2023 - Current

Heavy Machine Operator

Heltman's Excavation & Trucking
06.2023 - Current

High School Diploma -

Williamsport Area High School

Non-Degree - Dual-Enrollment

Pennsylvania College of Technology

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