Brianna Henderson
Saint Paul,MN
Summary
Authorized to work in the US for any employer Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
14
14
years of professional experience
Work History
Centralized Scheduler
TEKsystems
Tempe, AZ
01.2025 - Current
- Handle inbound healthcare contact center inquiries from patients and their care partners regarding insurance, billing, and appointment management.
- Navigate healthcare systems including medical records, authorizations, referrals, and coordination of care.
Account Servicing Representative
Upgrade
Phoenix, AZ
06.2024 - 10.2024
- Interact with customers to answer questions, provide assistance, and process requests by phone and email.
- Answer incoming customer calls regarding billing issues, service questions and general concern.
- Identify areas of opportunity for optimizing results and improve customer satisfaction.
- Contribute to the improvement of training and development on a daily basis.
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs.
Eligibility Interviewer
Arizona Department of Economic Security
Laveen, AZ
12.2023 - 05.2024
- Assist clients in-person and/or by phone.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- Complete the application and interview process, by entering data on a computer and accessing multiple screens.
Loan Processor
U.S. Bank
Hopkins, MN
09.2014 - 08.2023
- Loan Processing Software (e.g., Encompass, Calyx Point).
- Credit Analysis and Underwriting.
- Loan Documentation Review.
- Compliance and Regulatory Knowledge (e.g., TRID, RESPA).
- Loan Origination and Closing Procedures.
- Financial Analysis and Risk Assessment.
Customer Service Representative
Wells Fargo Home Mortgage
Bloomington, MN
12.2010 - 08.2014
- Customer service: Respond to customer inquiries via phone, email, and chat.
- Product knowledge: Understand and communicate the product's features and benefits.
- Problem-solving: Resolve issues in a timely and professional manner.
- Relationships: Greet customers with enthusiasm, build lasting relationships, and cultivate positive customer relationships.
- Communication: Use clear communication skills and be persuasive.
- Other: Process orders, returns, and exchanges, maintain customer records, and collaborate with other departments.
Education
Saint Paul Technical College
Saint Paul, MNDiploma -
Johnson High School
Saint Paul, MNSkills
- Quick Learning Ability
- Phone etiquette
- Microsoft Excel
- Shipping & receiving
- Customer Care
- Auditing
- Loan processing
- Customer service
- Microsoft Word
- Lending
- Data entry
- Phone Operations
Timeline
Centralized Scheduler
TEKsystems
01.2025 - Current
Account Servicing Representative
Upgrade
06.2024 - 10.2024
Eligibility Interviewer
Arizona Department of Economic Security
12.2023 - 05.2024
Loan Processor
U.S. Bank
09.2014 - 08.2023
Customer Service Representative
Wells Fargo Home Mortgage
12.2010 - 08.2014
Saint Paul Technical College
Diploma -
Johnson High School
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