Brianna Henderson
Summary
Dedicated and compassionate Service Representative with expertise in overseeing patient records, handling payments, and arranging appointments. Detail-oriented team player with excellent communication skills and customer service abilities. Proficient at multitasking, coordinating schedules, and streamlining workflow processes for smooth operations. Utilizes strong organizational skills to efficiently manage complex schedules and prevent conflicts. Leverages effective communication and problem-solving techniques to foster team collaboration and enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Scheduling Specialist
Grady Memorial Hospital
02.2025 - Current
- Coordinated patient scheduling to optimize clinic operations and enhance service delivery.
- Collaborated with healthcare providers to resolve scheduling conflicts effectively and efficiently.
- Streamlined appointment cancellations or rescheduling requests, ensuring minimal disruption to daily operations while accommodating patients'' needs effectively.
PATIENT ACCESS REPRESENTATIVE
Grady Hospital
05.2019 - 02.2025
- Facilitated patient check-in processes, ensuring accuracy and efficiency in data collection.
- Coordinated insurance verification, enhancing patient satisfaction through effective communication.
- Trained new staff on procedures and systems, fostering a collaborative work environment.
SHIFT MANAGER/KEY HOLDER
Hooters Inc.
08.2017 - 05.2019
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
PATIENT ACCESS REPRESENTATIVE
Atlanta Medical Center
09.2010 - 12.2017
- Collected co-pays and other payments from patients at time of service
- Verified insurance coverage for services provided by the facility
- Processed patient admissions, registrations, transfers, and discharges according to established procedures
Cashier Team Lead
Atlanta Bread Company
06.2008 - 09.2010
- Supervised daily cash operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on register systems and customer service protocols.
Education
HIGH SCHOOL DIPLOMA -
Atlanta Public School (FrederickDouglassHighSchool)
05.2008
Associate of Science - HEALTH INFORMATION TECHNOLOGY
Atlanta Technical College
Skills
- Registration and Admissions
- Customer Service
- Team Building
- Team Management
- Staff Training
- Teamwork and Collaboration
- Multitasking and Organization
- Pre-Admission Requests
- Registration and Scheduling
- HIPAA Compliance
- Professional telephone demeanor
Timeline
Scheduling Specialist
Grady Memorial Hospital
02.2025 - Current
PATIENT ACCESS REPRESENTATIVE
Grady Hospital
05.2019 - 02.2025
SHIFT MANAGER/KEY HOLDER
Hooters Inc.
08.2017 - 05.2019
PATIENT ACCESS REPRESENTATIVE
Atlanta Medical Center
09.2010 - 12.2017
Cashier Team Lead
Atlanta Bread Company
06.2008 - 09.2010
HIGH SCHOOL DIPLOMA -
Atlanta Public School (FrederickDouglassHighSchool)
Associate of Science - HEALTH INFORMATION TECHNOLOGY
Atlanta Technical College
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