Brianna Henry
Sunrise,FL
Summary
Accomplished and energetic Customer Service Representative with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer Service skills, Cooperation, and Quick-thinking.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Sixt Rent A Car
07.2021 - 02.2023
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Verified insurance claims and determined fair amount for settlement.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Evaluated insurance policies and analyzed damages to determine coverage.
Supervisor
It’s Sugar
07.2019 - 12.2020
- Monitored workflow to improve employee time management and increase productivity.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Streamlined opening and closing procedures as integral member of store staff.
- Opened and closed store [5] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Customer Service Associate
Walmart
11.2019 - 04.2020
- Handle cash, credit or check transactions with customers
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed
- Maintained neat and clutter-free work area around the checkout area in accordance with brand policy
- Assisted shoppers with checking out, returning items, and general questions.
Dispatcher
Gardaworld Cash Services
02.2018 - 07.2019
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Server/Host
Applebees
08.2016 - 02.2018
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
Cash wrap supervisor / Cashier
Adidas Outlet
09.2014 - 12.2016
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register and accept cash or charge card for purchases
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Open and closed the store, including counting cash, opening and closing registers
- Analyzed sales records to determine top sellers and merchandising effectiveness
- Directed the hiring, training, and performance evaluations of cashier associates and oversaw their daily activities.
Education
HIGH SCHOOL DIPLOMA -
PLANTATION HIGH SCHOOL
Skills
2017 – CURRENTLY ENROLLEDundefined
Timeline
Claims Adjuster
Sixt Rent A Car
07.2021 - 02.2023
Customer Service Associate
Walmart
11.2019 - 04.2020
Supervisor
It’s Sugar
07.2019 - 12.2020
Dispatcher
Gardaworld Cash Services
02.2018 - 07.2019
Server/Host
Applebees
08.2016 - 02.2018
Cash wrap supervisor / Cashier
Adidas Outlet
09.2014 - 12.2016
HIGH SCHOOL DIPLOMA -
PLANTATION HIGH SCHOOL
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