Hi, I’m
Brianna Hernandez
Phoenix,AZ
Languages
Spanish
Native or Bilingual
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
year of professional experience
Work History
Taco BellTolleson, AZ
Team Member
07.2021 - 01.2022
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Safely operated finishing tool to prepare products for inspections and packaging.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
McDonald'sTolleson, AZ
Fast Food Crew Member
08.2020 - 02.2021
Job overview
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers entering restaurant with enthusiasm and warmth and served at least 150 customers.
- Moved and stocked food products weighing up to 50 pounds.
Education
Maricopa Community Colleges - Estrella Mountain Community CollegeAvondale, AZ
Associates from Criminal Justice
05.2024
La Joya Community High SchoolAvondale, AZ
High School Diploma
05.2022
Skills
- Employee Training and Supervision
- Proficient and punctual
- Cash Drawer Operations
- Surface Preparation
- Time Management
- Teamwork and Collaboration
- Dependable and Cooperative
- Resolving Complaints
Accomplishments
- Documented and resolved customer complaints which led them to complimenting me with good advice on how I did my job and helped them out with their issue.
Timeline
Team Member
Taco Bell
07.2021 - 01.2022
Fast Food Crew Member
McDonald's
08.2020 - 02.2021
Maricopa Community Colleges - Estrella Mountain Community College
Associates from Criminal Justice
La Joya Community High School
High School Diploma