Brianna Hernandez
San Jose,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Evergreen Café, adept at multitasking and resolving high-stress situations with composure. Excelled in teamwork and collaboration, significantly improving store visual appeal and efficiency. Skilled in customer service and problem-solving, ensuring seamless financial transactions and fostering repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Evergreen Café
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Problem-Solving
- Listening Skills
Languages
Spanish
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Sales Associate
Evergreen Café
03.2023 - Current
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