Brianna Hightower
La Mirada,CA
Summary
Encouraged many students to get out of their comfort zone while helping them transition into their new environment by patiently listening to their problems and facilitated them into finding solutions. Collaborated with the supervisor in order to create a more comfortable and productive environment for the participants to enhance their English speaking and listening skills. Patiently and calmly talked to customers to understand what issues needed to be addressed in order to resolve all issues and questions.
Overview
4
4
years of professional experience
Work History
English Language Table Moderator
University Of California, Riverside
Riverside, CA
10.2020 - 03.2022
- Retained student interest and maximized receptive learning.
- Aided students with their listening and comprehension skills for English language
- Promoted international students' confidence when speaking English
- Demonstrated different ways of communicating to associates and colleagues
International Student Orientation Leader
University Of California, Riverside
Riverside, CA
08.2019 - 03.2022
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Customer Service Assistant
State Farm Agent's Office
Orange, CA
06.2020 - 08.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Took checks, cash and digital payments from over 50 customers
- Answered over 50 customer phone calls and forwarded calls to appropriate places to better serve customers
Education
Bachelor of Arts - Global Studies
University of California, Riverside
Riverside, CA03.2022
Skills
- Instructional Improvements
- Providing Feedback
- International Student Support
- Problem Sensitivity
Languages
Spanish
Native or Bilingual
Japanses
Limited Working
Timeline
English Language Table Moderator
University Of California, Riverside
10.2020 - 03.2022
Customer Service Assistant
State Farm Agent's Office
06.2020 - 08.2020
International Student Orientation Leader
University Of California, Riverside
08.2019 - 03.2022
Bachelor of Arts - Global Studies
University of California, Riverside
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