Brianna Hill
Richardson
Summary
I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With my valuable professional skills, leadership, and organizational skills, I strive to make well balanced decisions, as well as maintain the dignity and confidentiality of the client.
Overview
9
9
years of professional experience
Work History
Senior Process Associate
Genpact
07.2022 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Frequently inspected production area to verify proper equipment operation.
- Performed reconciliations to drive accuracy and validity of financial information.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed over 300 tickets per day.
Lead Team Member
Whatabuger
02.2019 - 06.2022
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Personal Assistant
Christian Academy Daycare
06.2014 - 08.2016
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
Education
Certified Medical Assistant - Health Administration
Concorde Career College
Dallas, TX10.2022
High School Diploma -
Lake Highlands High School
Dallas, TX05.2021
Skills
- Intercompany Reconciliations
- Data analysis
- Process Evaluations
- Quality Standards Adherence
- Corporate Social Responsibility
- Digital Asset Management
- Social Media Management
- Communication skills
Timeline
Senior Process Associate
Genpact
07.2022 - Current
Lead Team Member
Whatabuger
02.2019 - 06.2022
Personal Assistant
Christian Academy Daycare
06.2014 - 08.2016
Certified Medical Assistant - Health Administration
Concorde Career College
High School Diploma -
Lake Highlands High School
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