Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Hobbs

Mobile,AL

Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Walmart
05.2018 - 10.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Call Center Representative

Alorica
03.2020 - 08.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Daphne High School
Daphne, AL
05.2020

Skills

  • Loss Prevention
  • Money Handling
  • Display Setup
  • Regulatory Compliance

Timeline

Call Center Representative

Alorica
03.2020 - 08.2022

Retail Sales Associate

Walmart
05.2018 - 10.2022

High School Diploma -

Daphne High School
Brianna Hobbs