Overview
Work History
Education
Skills
Timeline
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Brianna Hodges

Chattanooga,TN

Overview

4
4
years of professional experience

Work History

Bartender & Member Services

The Ooltewah Club
Ooltewah, TN
04.2023 - 12.2023
  • Attended regular training sessions to stay updated on new products or trends.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Balanced daily registers and generated sales reports for management.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Server

Big River Grille & Brewing
Chattanooga, TN
10.2022 - 04.2023
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Resolved customer complaints in a professional manner.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Receptionist

Natures Pet Day Spa
Gainesville, FL
04.2020 - 05.2022
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Sorted incoming mail and directed to correct personnel each day.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.

Education

Bachelor of Science - Criminal Justice

Santa Fe College
Gainesville, FL
05-2022

Skills

  • Payment Processing
  • Suggestive Selling
  • Excellent Judgment
  • Point of Sale Systems
  • Sales Expertise
  • Complex Problem-Solving
  • Anticipating Guest Needs
  • Outstanding Customer Service
  • Handling Difficult Customers
  • Outgoing Personality

Timeline

Bartender & Member Services

The Ooltewah Club
04.2023 - 12.2023

Server

Big River Grille & Brewing
10.2022 - 04.2023

Receptionist

Natures Pet Day Spa
04.2020 - 05.2022

Bachelor of Science - Criminal Justice

Santa Fe College

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Brianna Hodges