Brianna Hollie
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
19
19
years of professional experience
Work History
Bartender/Supervisor
Sammy’s Woodfire Pizza
06.2019 - Current
- Take phone orders
- Put in DoorDash, GrubHub, and Postmates orders.
- Give guests to-go orders and close out checks,
- Greet bar guests and take food and drink orders
- Make drink orders
- Apply discounts as needed
- Stock bar for the morning
- Run servers' checkouts at the end of shifts and make sure all side work is done
- Close the restaurant down: get cash number for the end of the night to make sure drawer and numbers match, lock up at the end of the night.
Waitress
Sammy’s Woodfire Pizza
04.2018 - Current
- Greeted guest and provided menus.
- Take drink and food orders.
- Bus tables and reset tables.
- Take reservations.
- Run food, clean, and make sure the restaurant is ready for guests.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
Data Entry Clerk
Accelerated Automation
05.2024 - 07.2024
- Get login set up to get into the agent's system.
- Print out book of business.
- Enter clients from agent's book of business.
- Make sure information is accurate.
- Maintained confidentiality of sensitive information entered into the system.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Scheduling Coordinator
Accelerated Automation
07.2023 - 05.2024
- Managed daily operations related to employee scheduling such as approving time off requests or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Provided support in resolving scheduling conflicts between employees.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
Waitress/Bartender
Nuevo Grill & Cantina
10.2016 - 04.2018
- Take and make drink orders.
- Take meal orders.
- Create side and dinner salads.
- Bus tables as needed.
- Clean and ready restaurant for the next business day.
- Fill in for hostess as needed.
Receptionist/Front Desk
EC Medical Group
02.2012 - 09.2012
- Greet and check in clients.
- Answer phones.
- Check voicemails and return calls.
- Schedule and confirm appointments.
- Billing, Balance register at end of day.
Service Representative Lead
24 Hour Fitness
03.2010 - 05.2011
- Banking.
- Trained new employees.
- Assist Service Manager.
- Print weekly reports.
- Order office and janitorial supplies.
- Make payment adjustments on memberships.
- Performed inventory counts to ensure accuracy of stock levels on hand.
Front Desk
24 Hour Fitness
12.2007 - 03.2010
- Greet and check in members.
- Answer phones and leave messages, if needed.
- Renew memberships.
- Promote and sell 24-Hour Fitness products.
- Updated computer systems with current guest information as required.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Sales
24 Hour Fitness
08.2007 - 12.2007
- Set up promotional boxes at offsite locations.
- Hand out guest passes.
- Find out what the guest is looking for in a gym, their workout, and personal goals.
- Give tours of the gym, review pricing.
- Sell training packages.
- Take telephone inquiries and make appointments for potential members to come and see the gym.
Front Desk
LA Fitness
10.2005 - 08.2007
- Greet and check in members.
- Answer phones and deliver messages to co-workers.
- Ensure that trainers' appointments are checked in.
- Make sure that the gym is clean.
- Secure gym at closing.
Education
Aesthetician
Bellus Academy
Poway, CA02-2021
Ramona High School
06.2005
Skills
- POS System Operation
- Supply Ordering
- Customer Engagement
- Basic accounting
- Payment Processing
- Food Service
- Health codes compliance
- Team training and development
Technicalsummary - Skills
- MS Office Suite: Word, Excel
- MLS
- Internet savvy
Timeline
Data Entry Clerk
Accelerated Automation
05.2024 - 07.2024
Scheduling Coordinator
Accelerated Automation
07.2023 - 05.2024
Bartender/Supervisor
Sammy’s Woodfire Pizza
06.2019 - Current
Waitress
Sammy’s Woodfire Pizza
04.2018 - Current
Waitress/Bartender
Nuevo Grill & Cantina
10.2016 - 04.2018
Receptionist/Front Desk
EC Medical Group
02.2012 - 09.2012
Service Representative Lead
24 Hour Fitness
03.2010 - 05.2011
Front Desk
24 Hour Fitness
12.2007 - 03.2010
Sales
24 Hour Fitness
08.2007 - 12.2007
Front Desk
LA Fitness
10.2005 - 08.2007
Aesthetician
Bellus Academy
Ramona High School
Similar Profiles
Maxwell FordMaxwell Ford
Food Server at Sammy’s PizzaFood Server at Sammy’s Pizza
Brady Q. BlessingBrady Q. Blessing
Server at Sammy’s Woodfired Pizza and GrillServer at Sammy’s Woodfired Pizza and Grill
Auraeyah HarrisAuraeyah Harris
Kitchen Hand at Arbour Woodfire PizzaKitchen Hand at Arbour Woodfire Pizza