BRIANNA HOUDE
St. Petersburg,FL
Summary
Detail-oriented and results-driven professional with a positive attitude, bringing over six years of management and customer service experience. I value clear communication and am adept at leveraging strong organizational and management skills to ensure seamless operations and project execution. Known for my meticulous attention to detail, I confidently navigate complex tasks while maintaining a commitment to precision. Eager to contribute to company growth by expanding skills and fostering a collaborative environment that thrives on effective communication and diligent execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Email Marketing Specialist
The Salt Escape
Remote
09.2022 - Current
- Increased sales by developing email marketing campaigns and advertising.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Managed email automation tools such as MailChimp and Wix.
- Maintained database of contacts including opt-ins and opt-outs from emails list.
- Conducted research to expand personal skill sets by studying latest trends and new software.
Insurance Agent
American Income Life
Remote
01.2023 - 11.2023
- Conducted zoom meetings or phone calls with potential clients to present insurance policies and answer questions while creating policies that best fit each individual's needs.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using Excel.
Lead Teacher
Children's Courtyard
Aurora, IL
12.2022 - 08.2023
- Worked with teachers to design interactive lessons and increase student success.
- Created various strategies to engage students and deliver enriching educational opportunities that promote physical, mental and social development.
- Utilized behavior management skills to foster environment conducive to student learning.
- Enforced rules for behavior and procedures to maintain order and safety among students in a positive manner.
- Supervised students throughout day, both in classroom and outside during breaks.
Store Manager
The Salt Escape
Arlington Heights, IL
04.2017 - 09.2022
- Independently managed a team of 5 to 10 individuals.
- Created and established a training program to enhance employee knowledge of best practices.
- Demonstrated excellent communication skills while interacting with wholesalers, prospects, and customers at various events, including farmers markets, private parties and workshops.
- Maintained a clean, safe, and well-organized environment for client happiness and safety.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Maximized sales through excellent customer service and adherence to standard practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service through strategic resolutions.
- Educated clients on products and services while building strong rapport and long-lasting client-company relationships.
Assistant Manager
Charlie Fox's Pizza
Batavia, IL
04.2017 - 10.2019
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Ran errands to support daily needs of management.
- Conducted inside training sessions to educate employees on products and company policies.
Education
Bachelor of Science - Health Sciences
Northern Illinois University
Dekalb, IL05.2022
Associate of Science - Clinical Laboratory Science
Waubonsee Community College
Sugar Grove, IL05.2020
Skills
- Attention to detail
- Organization
- Customer service and client relations
- Adaptability and flexibility
- Time management
- Critical thinking and creative problem solving
- Verbal and written communication
- Marketing
- Teamwork and collaboration
Certification
- Health and Life Insurance Producer in Illinois Accident and Health
- Life Insurance Producer in Tennessee
- Texas General Lines Agent (Life, Accident, Health, and HMO)
- CPR Certified - American Heart Association
- Early Care and Education (ECE) Level One - Illinois Gateways
Timeline
Insurance Agent
American Income Life
01.2023 - 11.2023
Lead Teacher
Children's Courtyard
12.2022 - 08.2023
Email Marketing Specialist
The Salt Escape
09.2022 - Current
Store Manager
The Salt Escape
04.2017 - 09.2022
Assistant Manager
Charlie Fox's Pizza
04.2017 - 10.2019
Bachelor of Science - Health Sciences
Northern Illinois University
Associate of Science - Clinical Laboratory Science
Waubonsee Community College
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