BRIANNA HOVERSON
Summary
Dynamic Quality Coordinator recognized for leadership in quality assurance and customer service excellence. Known for exceptional verbal and written communication skills, contributing to high standards of quality control and team collaboration. Ready to leverage expertise to enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Coordinator
WARBY PARKER
09.2021 - Current
- Consistently exceed expectations for QA scoring and alignment.
- Developed strategies for managing escalated customer complaints in a professional manner.
- Collaborated with other departments to ensure customer needs were met in a timely fashion.
- Collaborated on multiple projects simultaneously while maintaining high standards of quality control.
Customer Experience Associate
WARBY PARKER
09.2020 - 09.2021
- Provided excellent customer service to a diverse range of customers, demonstrating strong problem-solving and communication skills.
- Resolved complex customer issues with tact and empathy, developing innovative solutions that exceeded client expectations.
- Developed an in-depth understanding of the company's products and services to effectively answer customer questions and provide solutions.
General Manager
PIZZA HUT
05.2016 - 06.2017
- Schedule and manage staff of 15-25 in daily work assignments to maximize productivity.
- Optimize profits by controlling food, supplies and labor costs on a daily and weekly basis.
- Took over a failing store and was able to oversee progress and turn the profits for the store.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
Customer Service Representative
XEROX - SPRINT
04.2012 - 09.2013
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Performed data entry tasks accurately and in a timely manner.
Education
Bachelor of Science - Business Management
Purdue Global University
Skills
- Effective communication
- Leadership
- Problem solving
- Collaborative teamwork
- Project Management
- Empathy
- Attention to detail
- Quality training
- Quality management system
- Six sigma
Certification
Leadership: Practical Leadership Skills
Timeline
Quality Coordinator
WARBY PARKER
09.2021 - Current
Customer Experience Associate
WARBY PARKER
09.2020 - 09.2021
General Manager
PIZZA HUT
05.2016 - 06.2017
Customer Service Representative
XEROX - SPRINT
04.2012 - 09.2013
Bachelor of Science - Business Management
Purdue Global University
Certificates
- Six Sigma - Yellow Belt (In Progress)
- Leadership - Practical Leadership Skills
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