Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Howard

Middletown,NY

Summary

Upbeat customer-focused professional who is flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions. A team player with extensive computer and data entry experience and is a fast learner.

Overview

2
2
years of professional experience

Work History

Child Care Worker

YMCA Daycare
07.2022 - 02.2024
  • Developed healthy relationships with multiple children to provide support and guidance in learning.
  • Improved communication skills of children through age-appropriate language activities and interactive play.
  • Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
  • Fostered strong parent relationships with regular updates on child progress, addressing concerns promptly and professionally.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.

Customer Service Representative

Crystal Run Healthcare Middletown
09.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Associate

Famous Footwear
12.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Middletown High School
Middletown, NY
06.2022

Skills

  • Health and Safety Regulations
  • Child safety and security
  • Positive Reinforcement
  • Critical Thinking
  • Active Listening
  • Time Management

Timeline

Customer Service Representative

Crystal Run Healthcare Middletown
09.2022 - 03.2023

Child Care Worker

YMCA Daycare
07.2022 - 02.2024

Sales Associate

Famous Footwear
12.2021 - 06.2022

Middletown High School

Similar Profiles

CREATE PROFILE
Brianna Howard