Brianna Howard
Richmond,VA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Excelled in high-volume environments, leveraging strong multitasking abilities and an engaging personality to enhance customer satisfaction and drive sales. Proficient in responsible alcohol service and adept at training new hires, consistently achieving and surpassing service delivery goals.
Skilled in providing exceptional service, handling high-pressure situations, mixing and serving beverages, managing bar inventory, maintaining clean and organized workspace, and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bartender
Trick Shots Billiards
11.2017 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Manager
Mystik, INC
11.2012 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Server
Ethos Vegan Kitchen
01.2017 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Humanities
University of Central Florida
Orlando, FL05-2014
Skills
- Strong multitasking
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
- New hire training
- Sales expertise
- Classic cocktails
- Changing beer kegs
- High volume dining
Timeline
Bartender
Trick Shots Billiards
11.2017 - 01.2020
Server
Ethos Vegan Kitchen
01.2017 - 11.2017
Manager
Mystik, INC
11.2012 - 10.2018
Bachelor of Arts - Humanities
University of Central Florida
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