Brianna Hudson
Chicago,IL
Summary
Proven track record of enhancing office efficiency and collaboration at The City Of Chicago Public Safety Headquarters, leveraging strong Microsoft Office Suite expertise and exceptional verbal communication. Excelled in confidentiality handling and customer service, significantly improving client satisfaction and team productivity. Quick learner, adept at prioritizing tasks and fostering interdepartmental cooperation. Dependable office assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Staff Assistant / Intern
The City Of Chicago Public Safety Headquarters
02.2023 - Current
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
- Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
- Provided administrative support to multiple departments as needed, demonstrating flexibility and adaptability within a dynamic office environment.
- Supported interdepartmental collaboration by facilitating cross-functional meetings and sharing relevant information among teams.
- Provided exceptional customer service to clients over phone and email communications, leading to improved client satisfaction ratings.
- Managed calendars and scheduled appointments for multiple supervisors, resulting in better time management across the team.
- Assisted in preparing materials for presentations and meetings, ensuring that all visual aids were clear, informative, and well organized.
- Managed confidential information with discretion while maintaining adherence to company policies regarding privacy protection procedures.
- Conducted research tasks as requested by supervisors, providing valuable insights that informed decision-making processes within the organization.
- Scheduled and coordinated travel arrangements for office staff members.
- Reduced errors in data entry by implementing a thorough proofreading process, ensuring the accuracy of information.
- Coordinated event planning efforts for company functions such as holiday parties or training sessions, resulting in successful events that fostered camaraderie among employees.
- Collaborated with team members to complete projects on time and under budget for increased productivity.
Staff Assistant /Front Desk Receptionist / Intern
Chicago Fire Department Public Education
11.2023 - 02.2024
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized resources, records and personnel to accomplish aggressive targets.
Sales Associate
The Children's Place
11.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
North Lawndale College Prep- Collins
1313 S Sacremento06.2023
Skills
- Verbal Communication
- File Organization
- Scheduling appointments
- Confidentiality handling
- Positive Attitude
- Customer Service
- Time Management
- Data Entry
- Excel spreadsheets
- Appointment Scheduling
- Problem-solving skills
- Computer Skills
- Fast Learner
- Microsoft Office Suite
- Team Collaboration
Certification
Unarmed Security 20-Hour Basic Training Certificate
FEMA IS-100.C
FEMA IS-700.B
Timeline
Staff Assistant /Front Desk Receptionist / Intern
Chicago Fire Department Public Education
11.2023 - 02.2024
Office Staff Assistant / Intern
The City Of Chicago Public Safety Headquarters
02.2023 - Current
Sales Associate
The Children's Place
11.2022 - 12.2023
High School Diploma -
North Lawndale College Prep- Collins
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