Brianna Hudson
Overview
12
12
years of professional experience
Work History
Medical Debt Collector
Alliance Collection Agencies
08.2024 - Current
- Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
- Maximized collections success rate by actively monitoring high-risk accounts and promptly escalating them when necessary.
- Increased successful debt collections by implementing effective communication and negotiation strategies with patients.
- Maintained a detailed knowledge of federal and state regulations governing medical debt collections, ensuring full compliance with all applicable laws and ethical standards.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
- Improved patient satisfaction by providing compassionate and empathetic assistance in resolving their medical debts.
Sales and Service Representative
Cintas
01.2022 - 08.2024
- Drive to customer locations and provide support to customers with their laundry, rugs and towel needs.
- Answer customer questions and concerns regarding their accounts.
- Assist customers with existing product concerns such as a damaged garment, or missing clothes.
- Develop a repour with customers
- Sell new products to customer using the "I noticed" technique, targeting items they would actually utilize at their business.
- Handled contract signing, and pricing adjustments for at minimum 20 customers per day.
- Ability to handle disgruntled customers face to face and deal with the objections as they come.
- Awarded a customer service award that is ranked out of the northeastern region for the customer service I have provided.
- Assist customers via phone after hours with their direct needs.
- Advise customers with billing inquires, and non payment accounts.
- Handle situations as they arrive or within a timely manner.
Customer Support Representative
Renaissance Learning
05.2019 - 01.2022
- Skilled in assisting customer via phone, live chat and email.
- Trained in numerous different products within the student learning system to assist multiple variations of products.
- Ability to work remote from home, and answer three live chats at the same time.
- Provided support in a team aspect being on a part of a couple Champion teams (skilled in a product).
- Excelled in providing excellent service, and problem solving.
- Worked closely with other departments to ensure effective communication between teams.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Handled frustrated customers by deescalating the situation and solving the issue.
Call Center Representative
Sentry Insurance/ Harley Davidson Insurance
01.2018 - 05.2019
- Addressed customer concerns regarding billing, adding drivers, and assisting with motorcycle changes.
- Available via phone, skilled in multi-tasking to assist with all customer concerns.
- Handled pricing adjustments and explained accident reports for added/rated drivers.
- Experienced with handling multiple monitors at once
- Quick learner, takes feedback well.
- Answered customer calls within a timely manner to satisfy their needs, and draft an email with receipt before they have disconnected.
- Noticed by customers, by name in reviews provided to the company.
- Positive attitude.
Licensed Insurance Agent
Geico Insurance Agency
07.2016 - 12.2017
- Licensed to sell in 7 states, passed a state assessment for each state.
- Provided excellent customer support via phone to new customers needing auto insurance.
- Used multiple monitors to assist customers faster.
- Worked well in a team aspect to reach goals set by leadership.
- Handled each customer with a smile, to make the car buying experience better.
Waitress
The Branding Iron Super Club
12.2015 - 06.2016
- Welcomed each customer with a smile and assisted them with their table.
- Served drinks and food to all customers.
- Prepped the salad bar, and assisted in the kitchen with clean up.
- Handled issues in the kitchen regarding wrong orders/incorrect food.
- Provided an experience to customers that made them return and request me.
Fast Food
Taco Johns
05.2013 - 12.2015
- Learned how to use a register and handle money via front counter and drive thru.
- Handled a rush of customers, with pressure to succeed.
- Prepped food and prepared orders for customers.
- Cleaned up at the end of the night, closing the restaurant.
- Quickly developed a skill for customers, bringing a smile to their face.
Education
High school or equivalent -
Lincoln High School
Wisconsin Rapids, WI06.2016
Skills
- Customer Service - 8 years
- People Skills - 8 years
- Sales - 2 years
- Computer Knowledge - 6 years
- Decision-making - 8 years
- Teamwork - 8 years
- Active Listening - 8 years
- Time Management - 6 years
- Problem-solving - 6 years
- Organization - 8 years
- Technical Skills - 7 years
Timeline
Medical Debt Collector
Alliance Collection Agencies
08.2024 - Current
Sales and Service Representative
Cintas
01.2022 - 08.2024
Customer Support Representative
Renaissance Learning
05.2019 - 01.2022
Call Center Representative
Sentry Insurance/ Harley Davidson Insurance
01.2018 - 05.2019
Licensed Insurance Agent
Geico Insurance Agency
07.2016 - 12.2017
Waitress
The Branding Iron Super Club
12.2015 - 06.2016
Fast Food
Taco Johns
05.2013 - 12.2015
High school or equivalent -
Lincoln High School
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