- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creative Writing
- Hiking
- Rock Climbing
Brianna Hundley
Beckley,WV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Receptionist
H&r Block
Beckley, WV
12.2025 - 02.2026
- Assisted in scheduling appointments and maintaining organized client records.
- Greeted clients and managed front desk operations to ensure welcoming environment.
- Processed client paperwork and maintained confidentiality of sensitive information.
- Collaborated with team members to improve workflow and service delivery efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
Retention Call Agent
IBEX Global
Beckley, WV
03.2025 - 08.2025
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Managed inbound customer calls, providing accurate information and resolving inquiries effectively.
Hostess
Outback Steakhouse
Beckley, WV
06.2024 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with servers to communicate special requests efficiently.
- Assisted in training new staff on hosting protocols and customer service standards.
- Monitored dining area for cleanliness and readiness, enhancing guest experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Independance High School
Coal City, WV05-2025
Skills
- Time management
- Scheduling
- Phone etiquette
- Customer/Client relations
- Conflict resolution
- Team collaboration
- Courteous and professional
Accomplishments
- Handled over 40 customer inquiries on a daily basis.
- Achieved a 90% RPR (repeat purchase ratio) through effectively helping to resolve customer complaints.
- Updated and maintained company database to reflect current and accurate client records for more than 50 accounts.
Interests
Timeline
Receptionist
H&r Block
12.2025 - 02.2026
Retention Call Agent
IBEX Global
03.2025 - 08.2025
Hostess
Outback Steakhouse
06.2024 - 03.2025
High School Diploma -
Independance High School