Brianna Hunter
Tulsa,OK
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative- Registration
Hillcrest Hospital South
04.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Ocshner Medical Center
08.2022 - 06.2024
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Financial Services Representative
Alorica
08.2023 - 03.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Front Desk Manager
Altitude Trampoline Park
04.2015 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, birthday party information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Associate of Surgical Technology - Surgical Technology
Community Care College
Tulsa, OK12-2024
High School Diploma -
Airline High School
Bossier City, LA05-2017
Skills
- Basic Life Support
- Customer service
- Medical terminology
- Problem-solving
Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Access Representative- Registration
Hillcrest Hospital South
04.2024 - Current
Financial Services Representative
Alorica
08.2023 - 03.2024
Patient Access Representative
Ocshner Medical Center
08.2022 - 06.2024
Front Desk Manager
Altitude Trampoline Park
04.2015 - 06.2023
Associate of Surgical Technology - Surgical Technology
Community Care College
High School Diploma -
Airline High School
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