Brianna Huss
Houston,TX
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
6
6
years of professional experience
Work History
Program Support Assistant
Michael E. DeBakey VA Medical Center
Houston, TX
01.2024 - Current
- Managed GS-7 position with full-time responsibility for 40 hours per week.
- I worked in the Post-Traumatic Stress Disorder clinic as an assistant, supporting the needs of the providers and veterans.
- Schedule consultations for intakes and EBP therapy.
- Timekeeping.
- Answered phones and routed voicemails to respective employees.
- Performed data entry into software systems used by the program team members.
- Provided HR administrative assistance to management team.
- Granted access to all required programs for onboarding new psychologist.
- Developed and maintained databases for tracking program activities.
- Assembled and organized facts, data and program information as background intelligence.
- Created spreadsheets to track progress towards program goals and objectives.
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Received and distributed mail, letters and packages.
- Design grids for healthcare providers' appointments.
Advanced Medical Support Assistant
Michael E. DeBakey VA Medical Center
Houston, TX
08.2022 - 01.2024
- GS-6 Full Time 40 Hours per week
- Updated patient demographics to maintain current records
- Scheduled appointments for approximately 88 providers in BHP and 55 providers in GMHC which include RN, LVN, NP and PA along with Mental Health Providers and Clinical Staff
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled Return to Clinic Orders (RTC) and Consults for patients via phone and in person
- Secured patient information and maintained patient confidence by completing and safeguarding medical records while following HIPPA guidelines
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answer incoming calls in regards to scheduling and cancelling appointments, medication refills and crisis/ suicide prevention
- Provide excellent customer service by checking in patients in a timely manner and notify the provider of their arrival
- Assist providers with scheduling, no shows, and cancellations
- Conducted insurance verification and pre-certification and pre-authorization functions
- Assisted in training incoming AMSA on the duties and expectations for GMHC and BHP
- Assist with clinic blocking, cancellations, and rescheduling when a provider calls out
- Responsible for doing appointment reminder calls and mailing out appointment reminder letters
- Complete extra projects that are assigned to me by my supervisor
- Assist Veterans by giving directions for other appropriate clinics and verify appointment times
Medical Assistant
Advance Womens Health Care
Port Arthur , TX
11.2021 - 08.2022
- Worked 40 hours per week
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Printed and filed examination data records according to HIPAA patient standards.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Worked independently, while having the ability to organize, meet deadlines and follow the company guidelines
- Effectively communicated by email, phone, and writing with coworkers and customers. This may include reports or helpings a customer with concerns.
- Knowledge of the advanced technical
- health care process which includes scheduling across interdisciplinary care, care in the community modules, as well as the patient health care portal.
- Knowledge of policies and procedures which include but are not limited to, referrals, follow up care, and over booking.
Medical Receptionist
Prime Occupational Medicine
Beaumont , TX
04.2019 - 11.2021
- Worked 40 hours customers
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Gathered, transcribed and typed medical information into charts.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Advance knowledge of medical terminology
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Compiled physical and digital documents, charts and reports.
- Conducted patient intake interviews to collect medical information and insurance details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TX08.2025
High School Diploma -
Odessa Senior High
Odessa Tx08.2015
Skills
- Understands medical procedures
- Inventory and supply management
- HIPAA compliance
- Charting expertise
- Great Customer Service Skills
- Medical billing
- Calm and level-headed under duress
- Restocking lab supplies
- Medical terminology
- Data entry
- Quick problem solver
- Communicating with patient families
- General housekeeping ability
- Patient scheduling
- Front desk operations
- Referral verification
- Telephone etiquette
- Records management
- First Aid/CPR
- Clerical
- MS Office, Excel, Power Point
- Basic Math
- Computer skills
- Type 40 words per minute
- AMSA Academy 2022
- VSE, CPRS, CTM, ICB, VISTA, VCM, VSSC, OUTLOOK, TEAMS, YourIT, WEBTA
Community Service
- Volunteered at Lamar University during Hurricane Harvey to take in donations and sort through them and also put together care packages and give them out.
- Volunteered at Triumph church to take care of the infants Monday through Friday every evening.
-Volunteered at the Medical Center in Port Arthur Texas to hold the NICU babies.
- Volunteer in the start up of a new program called Digital Mental Health clinic at the Houston VA Medical Center by assisting Psychologist in scheduling Veterans who are on the waitlist for therapy
Timeline
Program Support Assistant
Michael E. DeBakey VA Medical Center
01.2024 - Current
Advanced Medical Support Assistant
Michael E. DeBakey VA Medical Center
08.2022 - 01.2024
Medical Assistant
Advance Womens Health Care
11.2021 - 08.2022
Medical Receptionist
Prime Occupational Medicine
04.2019 - 11.2021
Some College (No Degree) - Business Administration
Texas Southern University
High School Diploma -
Odessa Senior High
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