Microsoft Office
Brianna Ingram
Education Technician
Upper Marlboro,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Early Education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Education Technician GS-5
Joint Base Andrews Child And Youth Program
Joint Base Andrews , MD
10.2019 - Current
- Support student learning objectives through personalized and small group assistance.
- Develop individualized learning plans for specific students.
- Use behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Prepare instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Keep classrooms clean, neat and properly sanitize for student health and classroom efficiency.
- Manage student portfolios by keeping them updated with required information.
- Interact with customers by phone, email or in-person to provide information.
- Foster operational efficiency and compliance with company policies through effective coordination of activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Manage multiple projects simultaneously using organizational and analytical skills.
Child and Youth Program Assistant
Joint Base Andrews Child And Youth Program
Joint Base Andrews , 20762
08.2017 - 10.2019
- Created safe, fun environment for children and teens attending special programs at Joint Base Andrews Child Development Center 2.
- Assisted the Education Technician by supporting children and completing administrative and clerical tasks for program.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Encouraged dynamic and pleasant educational environment by promoting both redirection and cooperation.
Teaching Assistant
Children Of America
Waldorf , MD
06.2014 - 10.2019
- Promoted physical, mental and social development using classroom games and activities.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted students with various needs from putting on coats to go outside to diaper changing.
Customer Service Representative
Food Lion
Waldorf, MD
08.2013 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record all transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Early Childhood Education
College of Southern Maryland
La Plata, MD 01.2014 - 05.2014
Skills
Conflict resolution techniques
Software
Timeline
Education Technician GS-5
Joint Base Andrews Child And Youth Program
10.2019 - Current
Child and Youth Program Assistant
Joint Base Andrews Child And Youth Program
08.2017 - 10.2019
Teaching Assistant
Children Of America
06.2014 - 10.2019
No Degree - Early Childhood Education
College of Southern Maryland
01.2014 - 05.2014
Customer Service Representative
Food Lion
08.2013 - 04.2018
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