Brianna Innocent
Brooklyn,NY
Summary
Professional service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
Heart to Heart Home Care Agency
11.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Provider Service Agent
AmeriHealth Caritas
01.2025 - 03.2025
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Managed many calls and emails from clients and providers
Assistant Manager
Katou Restaurant
10.2018 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Associate of Science -
Plaza College
Forest Hills, NY06-2026
High School Diploma -
South Shore High School
Brooklyn, NY04-2019
Skills
- Strong communication skills
- Bilingual
- Develop proactive solutions and implement efficiency
- Ability to adapt to new environments
- Microsoft Office
- Time management
Certification
- Business Record Maintenance and Management
- Safety and Security Procedures
- Child Abuse and Maltreatment Identification and Prevention
Languages
English
Native or Bilingual
Creole
Full Professional
Timeline
Provider Service Agent
AmeriHealth Caritas
01.2025 - 03.2025
Caregiver
Heart to Heart Home Care Agency
11.2022 - Current
Assistant Manager
Katou Restaurant
10.2018 - 09.2023
Associate of Science -
Plaza College
High School Diploma -
South Shore High School
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