Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Irwin

Summary

Dependable individual with a solid background in high-pressure work settings. Exhibits exceptional organizational capabilities and meticulous attention to detail. Skilled in strategic problem solving and goal-oriented management practices.

Overview

6
6
years of professional experience

Work History

Operations Manager

Safe Haven Music (BeeZee Inc)
Island Park
05.2022 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Created detailed reports on the performance of individual departments within operations.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Warehouse Manager

Safe Haven Music (BeeZee Inc)
Island Park
03.2021 - 05.2022
  • Organized storage areas within the warehouse for easy access to products when needed.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Developed inventory control systems to track stock levels, delivery times and transport costs.
  • Performed regular audits on inventory levels to ensure accuracy of records.
  • Implemented strategies for improving efficiency throughout the shipping process.
  • Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
  • Updated relevant databases with information concerning orders received or shipped out each day.
  • Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

Retail Store Lead

Guitar Center
Commack
11.2019 - 03.2021
  • Greeted customers and answered questions about products, services, and policies.
  • Resolved customer complaints in a professional manner.
  • Organized merchandise displays to maximize product visibility.
  • Assisted in training new employees on store operations and customer service techniques.
  • Conducted regular stock audits to identify discrepancies between physical counts and computer records.
  • Enforced store policies regarding returns, exchanges, payment methods.
  • Analyzed daily sales reports to determine areas for improvement.
  • Performed daily opening and closing duties including counting cash drawers.
  • Handled shipping, receiving processes for incoming, outgoing packages using established protocols.

Education

Bachelor of Arts - College of Management

Long Island University
Greenvale, NY
12-2019

Skills

  • Data analysis
  • Financial reporting
  • Office administration
  • Organization
  • Accounts payable
  • Accounts receivable

References

References available upon request.

Timeline

Operations Manager

Safe Haven Music (BeeZee Inc)
05.2022 - Current

Warehouse Manager

Safe Haven Music (BeeZee Inc)
03.2021 - 05.2022

Retail Store Lead

Guitar Center
11.2019 - 03.2021

Bachelor of Arts - College of Management

Long Island University

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Brianna Irwin