Brianna Isono

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated scheduling for helicopter tours, optimizing resource allocation and customer experiences.
• Maintained accurate records of passenger information and flight schedules to enhance operational efficiency.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Utilized booking software to process reservations and manage cancellations effectively.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.

• loading and unloading passengers to or from flights

• Collaborated with team members to enhance tour delivery and guest satisfaction rates.
• Built personal relationships with guests to promote positive experiences.

• Welcomed and registered guests for helicopter tours, ensuring smooth check-in processes.
• Provided detailed information about tour options, enhancing customer understanding and satisfaction.
• Managed scheduling and reservations using specialized software to optimize tour capacity.
• Maintained cleanliness and organization of reception area to promote a professional atmosphere.
• Developed knowledge of safety procedures, contributing to compliance during guest interactions.
• Managed administrative tasks such as filing paperwork and updating databases to keep tour operations organized and efficient.
• Handled inquiries from potential customers, providing detailed information about available tours and services.
• Handled cash transactions and maintained sales and payments records accurately.
• Collected Type payments, processed transactions and updated relevant records.
• Processed customer complaints professionally and effectively, maintaining positive relationships between guests and the company.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.

• Coordinated with flight crews to confirm logistics and ensure timely departures.
• Assisted in resolving customer inquiries and concerns, improving overall guest experience.
• Streamlined communication between tour guides and guests, ensuring a smooth flow of information throughout the day.
• Assisted in loading and unloading passengers and cargo, maintaining a smooth operational flow.
• Trained new team members on safety protocols and standard operating procedures for ground crew tasks.
• Picked up/drop off guest to and from resorts
• Explained safety briefings to passengers for safety of flights
• Time management

• Performed routine cleaning tasks to maintain cleanliness and hygiene standards.
• Utilized cleaning equipment and supplies effectively for optimal results.
• Assisted in inventory management of cleaning supplies and tools.
• Adapted quickly to new cleaning protocols and safety procedures.
• Collaborated with team members to ensure efficient workflow and task completion.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
• Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
• Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Verified cleanliness and organization of storage areas and carts.