Brianna Jackson
Customer Service Support
Foley,Alabama
Summary
Innovative Call Center Representative with 2 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Overview
5
5
years of professional experience
Work History
Housekeeper
Armstrong Cleaning Services
Fairhope, AL
01.2016 - 01.2017
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Disinfect equipment and supplies, using germicides or steam-operated sterilizers
- Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
- Performing General Physical Activities
- Handling and Moving Objects
- Organizing, Planning, and Prioritizing Work
- Communicating with Persons Outside Organization
- Inspecting Equipment, Structures, or Material
- Experience with: Backpack vacuums, Dust mops, Housekeeping carts, Mop wringers, Sponges, Spray bottles, Squeegees, Toilet brushes, Trash bags, Wet-dry vacuums
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier/Sales Associate
Sams Club
Mobile, AL
07.2016 - 07.2017
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Cash checks for customers
- Sell tickets and other items to customers
- Assisting and Caring for Others
- Selling or Influencing Others
- Handling and Moving Objects
- Resolving Conflicts and Negotiating with Others
- Organizing, Planning, and Prioritizing Work
- Experience with: Belt conveyors, Cash registers, Credit card readers, Desktop computers, Electronic cash registers, Electronic funds transfer EFT terminals, Handheld bar code scanners, Personal computers,
- Stationary bar code scanners
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Helped customers complete purchases, locate items and join reward programs.
Production Worker
Flower wood
Loxley, AL
07.2017 - 12.2017
- Distribute production schedules or work orders to departments
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Communicating with Supervisors, Peers, or Subordinates
- Identifying Objects, Actions, and Events
- Coordinating the Work and Activities of Others
- Provide Consultation and Advice to Others
- Handling and Moving Objects
Secretary
Williams, Harris & Associates
Mobile, AL
01.2018 - 08.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened visitors and issued badges to maintain safety and security.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Reviewed and balanced daily bank deposits and deposit report.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided onboarding and training for new support staff.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Entered data into system and updated customer contacts with information to keep records current.
Inventory Associate
RGIS
, AL
09.2018 - 10.2018
- Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems
- Communicating with Supervisors, Peers, or Subordinates
- Analyzing Data or Information
- Documenting/Recording Information
- Controlling Machines and Processes
- Handling and Moving Objects
- Performing for or Working Directly with the Public
- Experience with: Data acquisition software, Logic programming software, Modular arrangement of predetermined time standards software MODAPTS
- Tax Preparer
Call Center Customer Service Representative
Alorica
Saraland, AL
01.2019 - 04.2020
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained and managed customer files and databases.
- Attended telephone skills and program information training sessions to boost aptitude.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over 30-50 calls per shift to meet fast-paced call center demands.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Approved and terminated customer contracts upon request.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Cashier/Customer Service
Goodwill Industries
Saraland, AL
01.2021 - 12.2021
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week.
Education
High School Diploma -
Fairhope High School
Fairhope, AL 05.2015 - 05.2015
Skills
Microsoft Office (2 year)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is made up of a series of judgments on insufficient data, and if we waited to run down all our doubts, it would flow past us.
Learned Hand
Timeline
Cashier/Customer Service
Goodwill Industries
01.2021 - 12.2021
Call Center Customer Service Representative
Alorica
01.2019 - 04.2020
Inventory Associate
RGIS
09.2018 - 10.2018
Secretary
Williams, Harris & Associates
01.2018 - 08.2018
Production Worker
Flower wood
07.2017 - 12.2017
Cashier/Sales Associate
Sams Club
07.2016 - 07.2017
Housekeeper
Armstrong Cleaning Services
01.2016 - 01.2017
High School Diploma -
Fairhope High School
05.2015 - 05.2015
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