Brianna Jackson
Raymore
Summary
Experienced customer service professional with a solid track record in the industry. Valued team player with a positive attitude, skilled in building strong client relationships, and dedicated to ensuring satisfaction while driving company success. Specializes in optimizing processes for quality and speed, bringing energy and results-driven focus to every interaction. Passionate about developing relationships, fostering partnerships, and contributing to business growth.
Overview
11
11
years of professional experience
Work History
CSR
NRTC - National Rural Telecommunications Cooperative
09.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
The Results Company
12.2019 - 06.2020
- Call center agent
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Youth Behavioral Specialist
Cornerstones of Care
09.2018 - 03.2019
- Assist children with every day life skills and challenges
Dot Com Associate
Toys 'R' Us
09.2016 - 06.2018
- Box
- Label
- Pick
- Pack
- Load trucks
- Gift wrap
Customer Service Associate
Walmart
01.2014 - 08.2015
- Cashier
- Complete cash/ card transactions
- Process returns/ exchanges
Education
High school diploma -
Raymore-Peculiar Sr. High School
Peculiar, MO05.2013
Skills
- Customer Service
- Mentoring
- Sales
- Call center experience
- Customer focus
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Call center operations
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
CSR
NRTC - National Rural Telecommunications Cooperative
09.2023 - Current
Customer Service Representative
The Results Company
12.2019 - 06.2020
Youth Behavioral Specialist
Cornerstones of Care
09.2018 - 03.2019
Dot Com Associate
Toys 'R' Us
09.2016 - 06.2018
Customer Service Associate
Walmart
01.2014 - 08.2015
High school diploma -
Raymore-Peculiar Sr. High School
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