Versatile data technician with expertise in data analysis, process improvement, and customer service. Committed to enhancing operational efficiency and streamlining workflows to support organizational goals.
Hi, I’m
Brianna Jackson
Fort Wayne, IN
Summary
Overview
4
years of professional experience
Work History
Amazon
Data Technician
06.2025 - Current
Job overview
- Managed data entry processes to ensure accuracy and consistency across multiple platforms.
- Implemented data validation protocols to enhance quality control measures for inventory management.
- Analyzed data trends to support operational decision-making and improve workflow efficiency.
- Collaborated with cross-functional teams to streamline reporting processes and reduce turnaround time.
3Rivers Federal Credit Union
Call Center Representative
11.2024 - 05.2025
Job overview
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized call management software to document interactions and track customer satisfaction.
- Assisted team in achieving service level agreements through effective communication and problem-solving skills.
- Educated members on credit union products, enhancing overall member engagement and loyalty.
Amazon
Problem Solver
07.2022 - 10.2024
Job overview
- Collaborated with cross-functional teams to streamline problem-solving processes and enhance operational efficiency.
- Analyzed customer feedback to identify key pain points and recommend actionable solutions.
- Utilized data analysis tools to monitor trends and proactively address recurring issues within operations.
- Defined problem to identify, prioritize and select alternatives.
Education
Indiana Connections AcademyIndianapolis, IN
High School Diploma
05-2020
University Overview
Skills
- Customer service
- Network configuration
- Troubleshooting
- Data analysis
- Teamwork and collaboration
- Fast learner
- Problem-solving
Timeline
Data Technician
Amazon
06.2025 - Current
Call Center Representative
3Rivers Federal Credit Union
11.2024 - 05.2025
Problem Solver
Amazon
07.2022 - 10.2024
Indiana Connections Academy
High School Diploma