Brianna James

• Maintained 26 patient rooms, 2 nursing stations, and common areas in accordance with hospital infection control and safety standards
• Followed proper disinfecting and sanitation protocols to prevent the spread of infection
• Performed timely room turnover to support admissions, discharges, and patient flow
• Handled biohazard materials and waste according to established healthcare procedures
• Responded promptly to staff requests to ensure patient comfort and unit readiness
• Demonstrated professionalism and discretion while working in patient-care environments

Collaborated with nursing and support teams to maintain a clean, safe, and organized facility

• Support daily operations within an inpatient healthcare environment while providing respectful, patient-centered service
  Act as a point of contact for over 30 patients, families, and staff by responding to questions and directing requests appropriately
  Communicate patient information such as dietary needs, allergies, and special requests accurately to clinical and support teams
  Maintain organized, clean, and compliant work areas in accordance with healthcare safety and sanitation standards
  Demonstrate professionalism, discretion, and attention to detail when handling patient-related information
  Assist nursing and support staff with additional tasks to promote efficient unit workflow and quality patient care

• Served as a primary customer contact, providing clear information and professional support through 20 or more in-person and phone interactions
• Identified customer needs and explained available options accurately and efficiently
• Addressed customer concerns and resolved issues to improve satisfaction and retention
• Maintained detailed and accurate records using CRM software
• Managed multiple priorities while meeting performance goals in a fast-paced environment

• Processed, sorted, and handled 100+ packages efficiently to meet daily operational deadlines
  Followed safety procedures and workplace protocols to ensure accuracy and compliance
  Collaborated with team members to maintain productivity and workflow consistency

• Delivered friendly, efficient customer service in a fast-paced environment while handling high-volume transactions
• Accurately processed 50+cash and electronic payments while maintaining attention to detail
• Worked collaboratively with team members to ensure timely service and positive customer experiences
• Responded calmly and professionally to customer concerns, resolving issues to maintain satisfaction
• Managed multiple tasks simultaneously while meeting daily operational and cleanliness standards