Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
11
11
years of professional experience
Work History
Supervisor
Curaleaf
Bellmawr, New Jersey
12.2021 - Current
Trained new employees on company policies, procedures and work ethics
Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
Delegated tasks to team members according to individual strengths
Worked closely with upper management to develop strategies for improving operational efficiency within the department
Oversaw the training of new employees on job responsibilities and expectations
Motivated employees to reach highest professional potential
Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
Answered customer questions and made product recommendations according to needs
Initiated creative solutions to resolve customer complaints and issues
Tracked company inventory and noted item shortages for future product orders
Notified employees of policy and procedure changes to promote overall compliance
Encouraged collaboration among team members through positive reinforcement techniques such as praise or rewards programs
Implemented successful team-building initiatives to increase retention
Canceled orders based on customer requests, inventory or delivery problems
Monitored tapes or digital recordings to identify source of losses
Assessed company operations for compliance with safety standards.
Facilitated training sessions for new employees on company policies and procedures.
OB Packaging Supervisor
Amazon Fulfillment Center ACY1
West Deptford
02.2020 - 12.2021
Contribute to the management of 100-120 associates, delegating duties and monitoring performance
Provide quarterly rates and follow up with bottom performers to remove barriers
Ensure associates follow Amazon's safety requirements, quality standards, and policies at all times
Communicate effectively with associates to provide feedback and guidance when needed
Ensure no CPT's are missed while monitoring dwells and problem solve buckets to give off positive handoff
Monitoring WIP, recirc and tray count to avoid gridlock/AGL to maintain constant flow with all departments
Send EOS WASH daily to recap everything that happened throughout the shift
Can run AFE as an acting/stretch AM in the absence of one
Currently developing 4 leads as backfill PA's in order to be better prepared to step into an AM role by completing daily check lists and conducting 1:1's every month to keep a track of personal growth and development
Team Lead/Problem Solve Lead/Ambassador
Amazon Fulfillment Center ACY1
West Deptford
10.2018 - 02.2019
Contribute to the management of 100-120 associates, delegating duties and monitoring performance
Provide quarterly rates and follow up with bottom performers to remove barriers
Ensure associates follow Amazon's safety requirements, quality standards, and policies at all times
Communicate effectively with associates to provide feedback and guidance when needed
Ensure no CPT's are missed while monitoring dwells and problem solve buckets to give off positive handoff
Monitoring WIP, recirc and tray count to avoid gridlock/AGL to maintain constant flow with all departments
Send EOS WASH daily to recap everything that happened throughout the shift
Can run AFE as an acting/stretch AM in the absence of one
Currently developing 4 leads as backfill PA's in order to be better prepared to step into an AM role by completing daily check lists and conducting 1:1's every month to keep a track of personal growth and development
Stocking/Sales Associate
Walmart
US, US
11.2013 - 10.2018
Contribute to establishing a repeat customer base through developing customer relationships
Comply with safety and loss prevention policies
Assisting with floor moves and merchandising
Provide support to management and sales staff through quick stock checks and upon request provide quick delivery to sales floor
Assisted with training and mentoring new team members