Brianna Jerralds
Kailua-Kona,HI
Summary
Skilled manicurist and pedicurist with background in providing high-quality nail care services, including gel and custom nail art. Possess strong knowledge of hygiene practices and skin care, ensuring safe and satisfying experiences for clients. Demonstrated ability to build rapport with customers, leading to increased repeat business. Successfully maintained clean, organized work environment contributing to overall customer satisfaction and positive team atmosphere.
Overview
7
7
years of professional experience
Work History
Nail Technician/Receptionist
Hot Nails Salon Inc.
Kailua-Kona, HI
10.2018 - Current
- Greeted visitors and provided them with assistance.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Educated clients on proper nail care techniques.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
- Promoted additional services to existing clients in order to increase revenue.
- Responded promptly to customer inquiries and complaints.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Utilized customer feedback to improve services offered at the salon.
- Provided excellent customer service through friendly interactions with clients.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
Guest Ambassador
Target
Kailua-Kona, HI
10.2017 - 04.2019
- Resolved conflicts in an efficient manner while upholding company policies and procedures.
- Provided assistance to disabled guests when necessary.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol.
- Maintained work area and kept cash drawer organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves with merchandise when needed.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Kealakehe High School
Kailua-kona, HI05-2017
Skills
- Cuticle care
- Manicures
- Infection controls
- Sanitation Procedures
- Customer Education
- Sales proficiency
- Verbal and written communication
- Team Collaboration
- Product Upselling
- Problem-solving skills
- Customer Service
- Foot Massage
- Hand Massage
- Callus Removal
- Appointment management
Timeline
Nail Technician/Receptionist
Hot Nails Salon Inc.
10.2018 - Current
Guest Ambassador
Target
10.2017 - 04.2019
High School Diploma -
Kealakehe High School
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