BRIANNA JOHNS
Danville,IL
Summary
Motivated, patient-focused professional with 8+ years in healthcare providing front-line customer service, data entry, and administrative support. Experienced with handling high-volume phone calls, verifying patient information, documenting in electronic systems, scheduling, and supporting providers in a fast-paced environment. Known for a calm attitude, strong communication skills, and the ability to multitask while staying accurate and professional. Seeking a remote, entry-level role where I can use my customer service, computer, and organizational skills to support patients, clients, or customers from home.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
Help at Home
04.2023 - Current
- Support clients in their homes with daily activities while maintaining dignity, privacy, and safety.
- Communicate with clients and families about needs, concerns, and condition changes.
- Document care provided and observations accurately.
- Manage multiple clients independently.
Phlebotomist Technician / Medical Assistant
09.2023 - 04.2024
- Greeted patients, verified demographic and insurance info, updated electronic records.
- Answered calls, scheduled appointments, and assisted providers.
- Collected blood samples safely, labeled specimens, followed documentation procedures.
- Provided calm, supportive customer service.
Phlebotomist
01.2021 - 01.2023
- Performed venipuncture for adult and pediatric patients.
- Entered patient info and collection details accurately into systems.
- Organized workflow by priority in fast-paced settings.
- Communicated with nurses, providers, and lab staff.
Certified Medical Assistant
01.2016 - 01.2021
- Roomed patients, took vitals, documented histories.
- Assisted with exams and minor procedures.
- Handled multi-line phones, returned patient calls, and scheduled appointments.
- Checked patients in/out and handled confidential information.
Education
Phlebotomy Certification -
Danville Area Community College
High School Diploma - undefined
Harlan Community Academy
AAS - Surgical Technology
Parkland College
Champaign, IL07.2027
Skills
- Remote-ready customer service (phone, email, chat)
- High-volume call handling & phone etiquette
- Data entry & electronic documentation
- Patient registration & information verification
- Scheduling & calendar coordination
- Basic computer skills (EHR/EMR, MS Office, Google Workspace)
- HIPAA awareness & confidential information handling
- Problem-solving & conflict resolution
- Time management & independent work
- Professional verbal & written communication
Certification
- Certified Medical Assistant (CMA)
- Phlebotomy Technician
REMOTE WORK HIGHLIGHTS
- Daily computer use for charting, documentation, and scheduling.
- Experienced handling phone calls while entering data simultaneously.
- Strong time management and independence.
- Fast learner with software and online communication tools.
Timeline
Phlebotomist Technician / Medical Assistant
09.2023 - 04.2024
Home Health Aide
Help at Home
04.2023 - Current
Phlebotomist
01.2021 - 01.2023
Certified Medical Assistant
01.2016 - 01.2021
High School Diploma - undefined
Harlan Community Academy
AAS - Surgical Technology
Parkland College
Phlebotomy Certification -
Danville Area Community College