Director of Housekeeping and Laundry
Grace Management Group
Avon Lake, OH
2/16/20 - 1/22/24
- Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
- Implemented safety protocols to protect employees while performing their duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Collaborated with other departments to coordinate special requests from guests or groups.
- Organized employee training programs related to health and safety practices and hotel policies and procedures.
- Participated in strategic planning meetings with executive team members to set long-term goals for the department.
- Created and managed budgets for travel, training and teambuilding activities.
- Analyzed customer feedback and developed strategies to improve service levels.
- Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
- Verified each completed room against standard plans to maintain consistency.
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Practiced safe work habits and wore protective safety equipment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
