Brianna Johnson

Work History

Derm Institute Of Chicago

08.2023 - Current

Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.

Chicago Cosmetic Surgery And Dermatology

08.2022 - 08.2023

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Educated customers on company systems, form completion and access to services.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

The Center For Sleep Medicine

05.2021 - 05.2022

Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Supported office staff and operational requirements with administrative tasks.
Transcribed phone messages and relayed to appropriate personnel.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed over 50 patients for several providers per day.

Good Samaritan Hospital Medical Center

09.2019 - 02.2021

Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
Organized paperwork such as charts and reports for units and patient needs.
Carried out unit duties utilizing data entry skills in framework of medical database.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received and routed laboratory results to correct clinical staff members.
Managed multi-line phone system and pleasantly greeted patients.
Enhanced office productivity by handling high volume of callers per day.
Managed over 50 calls per day from doctors, nurses, patients, and visitors.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.

Marshalls

10.2018 - 10.2019

Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Completed orders and organized product deliveries to meet customer timetables.
Provided positive first impressions to welcome existing, new and potential customers.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Helped customers complete purchases, locate items and join reward programs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Increased sales by 5% by using personalize customer satisfaction approach.