Brianna Johnson
Milwaukee,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Offering superior customer service skills and dedication to details. Service-focused attitude to stay calm under pressure. Excellent work ethic to problem-solve.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Silverado
Glendale, WI
12.2021 - 07.2024
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Direct Support Professional Caregiver
Homes For Independent Living
Waukesha, WI
03.2017 - 07.2024
- Encouraged a sense of self-determination among clients while providing guidance when necessary.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Monitored changes in physical condition or behaviors of clients which may indicate need for further medical attention or intervention.
- Ensured safety of all individuals in the facility at all times.
- Developed positive relationships with clients and their families through regular communication.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Housekeeper
Wheaton Franciscan Elmbrook Memorial Hospital
Brookfield, WI
01.2013 - 02.2017
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Front End Manager
Piggly Wiggly Grocery Store
Milwaukee, WI
12.2010 - 11.2013
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
The Institute of Beauty And Wellness
Milwaukee, WI12-2020
High School Diploma -
Alexander Hamilton High School
Milwaukee, WI06-2010
Skills
- Office Management
- Clerical Support
- Data Entry
- Bookkeeping
- Positive and professional
- Organization skills
- Verbal and written communication
- Mail handling
- Multitasking and prioritization
- Multi-line telephone skills
- Tech-Savvy
- Information Protection
- Interpersonal Skills
- Attention to Detail
Certification
Wisconsin Certified Phlebotomy Technician (CPT) - 2022
Timeline
Receptionist
Silverado
12.2021 - 07.2024
Direct Support Professional Caregiver
Homes For Independent Living
03.2017 - 07.2024
Housekeeper
Wheaton Franciscan Elmbrook Memorial Hospital
01.2013 - 02.2017
Front End Manager
Piggly Wiggly Grocery Store
12.2010 - 11.2013
The Institute of Beauty And Wellness
High School Diploma -
Alexander Hamilton High School
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