Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Johnson

Detroit,MI

Summary

Adept at enhancing customer satisfaction and managing efficient deliveries, I excelled in roles at the United States Post Office and other esteemed organizations. Leveraging skills in route optimization and exceptional communication, I consistently achieved punctual deliveries and fostered strong relationships, significantly improving service quality and team safety.

Overview

18
18
years of professional experience

Work History

Carrier

United States Post Office
04.2011 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Staff Member

Heaven's Above Child Care Center
07.2010 - 04.2011
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.

Sales Associate

Shoe Dept. Encore
12.2008 - 06.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Member

McDonald’s
04.2007 - 10.2008
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Nursing

Wayne County Community College
Detroit, MI

Nursing

Macomb Community College
Warren, MI

Woodhaven Highschool
Woodhaven, MI
06.2010

Skills

  • Transportation management
  • Fleet management
  • Route optimization
  • Safety management
  • Vehicle loading
  • Package handling
  • Mail distribution
  • Parcel delivery
  • Mail sorting
  • Scan parcels
  • Technology use
  • Sorting mail
  • Service sales
  • GPS use
  • Route deliveries
  • Registered mail protocols
  • Mail-sorting and delivery sequence
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Teamwork skills
  • Physical strength
  • Team building
  • Relationship building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Goal setting
  • Analytical thinking
  • Professionalism
  • Warehouse management

Timeline

Carrier

United States Post Office
04.2011 - Current

Staff Member

Heaven's Above Child Care Center
07.2010 - 04.2011

Sales Associate

Shoe Dept. Encore
12.2008 - 06.2010

Crew Member

McDonald’s
04.2007 - 10.2008

Nursing

Wayne County Community College

Nursing

Macomb Community College

Woodhaven Highschool

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Brianna Johnson