Brianna Johnson
Detroit,MI
Summary
Adept at enhancing customer satisfaction and managing efficient deliveries, I excelled in roles at the United States Post Office and other esteemed organizations. Leveraging skills in route optimization and exceptional communication, I consistently achieved punctual deliveries and fostered strong relationships, significantly improving service quality and team safety.
Overview
18
18
years of professional experience
Work History
Carrier
United States Post Office
Warren, MI
04.2011 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Staff Member
Heaven's Above Child Care Center
Eastpointe, MI
07.2010 - 04.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Sales Associate
Shoe Dept. Encore
Troy, MI
12.2008 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
McDonald’s
Taylor, MI
04.2007 - 10.2008
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Nursing
Wayne County Community College
Detroit, MINursing
Macomb Community College
Warren, MIWoodhaven Highschool
Woodhaven, MI06.2010
Skills
- Transportation management
- Fleet management
- Route optimization
- Safety management
- Vehicle loading
- Package handling
- Mail distribution
- Parcel delivery
- Mail sorting
- Scan parcels
- Technology use
- Sorting mail
- Service sales
- GPS use
- Route deliveries
- Registered mail protocols
- Mail-sorting and delivery sequence
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Physical strength
- Team building
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Analytical thinking
- Professionalism
- Warehouse management
Timeline
Carrier
United States Post Office
04.2011 - Current
Staff Member
Heaven's Above Child Care Center
07.2010 - 04.2011
Sales Associate
Shoe Dept. Encore
12.2008 - 06.2010
Crew Member
McDonald’s
04.2007 - 10.2008
Nursing
Wayne County Community College
Nursing
Macomb Community College
Woodhaven Highschool