Brianna Johnson
Cleveland
Summary
Dynamic professional with a proven track record at Walmart, adept in time management and fostering compassion. Excelled in enhancing customer satisfaction and patient care, achieving significant improvements in store operations and patient well-being. Skilled in mentoring teams and implementing cost-saving strategies, demonstrating a keen attention to detail and empathy in fast-paced environments.
Overview
12
12
years of professional experience
Work History
CNA
Resource Alliance
05.2018 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation
- Helped patients complete range of motion exercises to prevent loss of function during care.
Store Manager
Walmart
06.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ06.2022
Skills
- Time management
- Patient care
- Compassion and empathy
- Bathing assistance
- Attention to detail
- End-of-life care
- Patient transfers
Timeline
CNA
Resource Alliance
05.2018 - Current
Store Manager
Walmart
06.2013 - Current
High School Diploma -
Penn Foster College
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