Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Johnson

Mineola,Texas

Summary

Dedicated Customer Service Representative with extensive industry experience, recognized for building strong rapport with clients and ensuring high satisfaction levels. Proven ability to excel in fast-paced environments while adapting to change and delivering quality results. Skilled in multitasking, time management, and effective communication, contributing significantly to organizational success. Committed to enhancing customer experiences and fostering lasting relationships through exceptional service.

Overview

7
7
years of professional experience

Work History

Manager and Event Coordinator

Whiskeys Restaurant and Bar
Holly Lake Ranch , TX
01.2022 - Current
  • Facilitated strong vendor relationships by overseeing contract agreements.
  • Hired and guided new staff to fulfill role expectations.
  • Conducted group and one-on-one sessions for ongoing improvement.
  • Upheld superior service by enforcing strict customer service protocols.
  • Matched assignments with individual capabilities to enhance productivity.
  • Controlled inventory to align with demand, minimizing excess.
  • Managed logistics for equipment, supplies, and staffing at events.
  • Designed contracts, collected fees, and booked venues for events.
  • Addressed event disruptions effectively, ensuring seamless participant engagement.
  • Created compelling content for event websites and social media platforms, boosting online engagement.
  • Oversaw inventory of event supplies to maintain readiness for scheduled functions.
  • Generated meticulous documents analyzing various aspects of event progress and financial data.

Lead Server

Red Rooster Icehouse
Hawkins, Texas
01.2018 - 02.2022
  • Provided a polite environment that promoted customer engagement.
  • Elevated customer satisfaction by addressing issues effectively and amicably.
  • Streamlined tasks to meet service objectives efficiently.
  • Supported group initiatives to drive organizational improvement.
  • Completed day-to-day duties accurately and efficiently.
  • Enhanced revenue by employing techniques that promoted higher-value merchandise.
  • Educated fresh staff members on role assignments.
  • Ensured guest satisfaction through exceptional issue resolution.

Education

High School Diploma -

Brewer High School
White Settlement
06-2017

Skills

  • Supplier relationship management
  • Effective contract negotiation
  • Event planning logistics
  • Inventory management
  • Service excellence
  • Team development
  • Strategic team guidance
  • Deadline-driven organization
  • Strong capacity for simultaneous tasks
  • Recruitment and onboarding
  • Flexibility in dynamic environments
  • Clear and concise messaging
  • Strategic issue resolution

Timeline

Manager and Event Coordinator

Whiskeys Restaurant and Bar
01.2022 - Current

Lead Server

Red Rooster Icehouse
01.2018 - 02.2022

High School Diploma -

Brewer High School

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