Brianna Johnson
Nashville,TN
Summary
Im excelling in guest services and food service, proven ability to enhance customer satisfaction through effective communication and organizational skills. Proficient in POS systems and cashiering, consistently contributing to a welcoming dining environment and efficient operations. Skilled in managing reservations, greeting guests, and providing exceptional customer. Experience in fast paced environments and adopting to last minute changes. Ability to handle challenging at work. Willing to relocate: Anywhere
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TN
05.2022 - Current
Education
High school diploma - undefined
Glencliff high school
Nashville, TN05.2022
Skills
- Marketing
- Upselling
- Host/hostess experience
- Kitchen Experience
- Busser
- Restaurant Experience
- Restaurant Management
- Upselling (3 years)
- Merchandising
- Cleaning Experience
- Inventory Control
- Sales
- Host/Hostess
- Commercial Cleaning
- Hospitality
- Banquet Experience
- Organizational skills
- Cashiering
- Assistant Manager Experience
- Food Service
- Guest Services
- Phone etiquette
- Food Safety
- Cash Handling (3 years)
- Microsoft Word
- Retail Sales (1 year)
- Teamwork
- Problem-solving
- Pricing (3 years)
- Serving Experience
- Bartender Experience
- Microsoft Office
- POS
- Customer service
- Patience and empathy
- Greeting guests
- Guest engagement
- Payment processing
- Hospitality service expertise
- Table bussing
- Safe food handling
- Special requests handling
- Guest relations
- Guest seating
- Service prioritization
- Seating arrangements
- High volume dining
- Dining area maintenance
- Server support
- Menu memorization
- Performance improvement
- Reservation management
- Table assignment
- Beverage preparation
- Reservation coordination
- Dining room management
- Item promotion
- Front-of-house display creation
- Food production
- Restroom servicing
- Menu board art
- Food station setup
- Wine pairings
- Bar terminology
- Food safety
- Table setting
- Price memorization
- Hospitality and accommodation
- Menu design
- Attention to detail
- Team player
- Hospitality best practices
- Conflict resolution
- Table preparation
- Task prioritization
- Relationship building
- Active listening
- Multitasking
- Dining customer service
- Seating coordination
- Dining room oversight
- Effective multitasking
- Customer service expertise
- Complaint handling
- Food running
- Group reservations management
- Bill computation
- Check payment processing
Certification
- TABC Certification
- 2024-05 to 2029-05
Timeline
Hostess/Server
Nashville Marriott at Vanderbilt / Hyatt Place Downtown-Nashville, TN
05.2022 - Current
High school diploma - undefined
Glencliff high school
Languages
English - Fluent
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