Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Jones

College Station,TX

Summary

Committed and focused professional with over 18 years of business experience. Extremely versatile in any situation, I desire a challenging role and am driven to succeed. I have strong verbal, listening, and written skills. I am comfortable interacting with others, and a dedicated team leader and/or player. Able to negotiate and problem-solve quickly, accurately, and efficiently. Proficient in prioritizing, and completing tasks on time, yet flexible to multitasking when necessary. My combination of experience, skills, and mindset positions me to be a capable and resourceful professional ready to take on challenging roles and make significant contributions to any organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Executive Assistant/HR Specialist

DTI Investments INC
01.2021 - Current
  • Supporting Corporate Staff Regarding Salary and Benefits: Assisted corporate staff with inquiries, issues, and conflicts related to their salaries and benefit plans.
    Guided benefit plan options, enrollment procedures, and resolving conflicts related to compensation or benefits.
  • Managed Hiring and Recruitment Efforts: Led recruitment efforts by posting job openings, screening resumes, conducting interviews, and facilitating the hiring process.
    Handled new employee paperwork, including employment contracts, onboarding documents, and compliance forms.
  • Employee Relations and Retainment: Engaged with employees to address concerns, promote job satisfaction, and enhance performance.
    Implemented strategies to improve employee retention and reduce turnover rates.
  • Conflict Resolution: Introduced new avenues for conflict resolution to address employee disputes and grievances effectively.
    Implemented procedures and policies aimed at minimizing workplace conflicts and fostering a positive work environment.
  • HR Data Management and Analysis: Managed employee HR data, including performance metrics and evaluations, to provide insights for corporate initiatives and decision-making.
    Utilized data analysis to identify trends, assess employee performance, and develop strategies for organizational improvement.
  • Employee Compensation Administration: Oversaw company-wide employee wages and salaries, ensuring accuracy and compliance with legal regulations and internal policies.
    Managed payroll processes, including wage adjustments, bonuses, and incentive programs.
  • Benefits Administration: Administered employee benefit plans, including enrollments, changes, and terminations.
    Facilitated communication between employees and benefits providers to address questions, resolve issues, and ensure timely enrollment or changes.
  • Recruitment Process Oversight: Managed the recruitment process from job posting to candidate selection, ensuring a smooth and efficient hiring process.
    Tracked candidate progress and maintained recruitment records for reporting and compliance purposes.

Operations/Accounts Manager

TATCO CONSTRUCTION & REMODELING
03.2013 - 01.2021
  • Invoicing for two companies: Generating and sending invoices to customers for products or services rendered.
  • Customer Warranties: Managing warranties provided to customers, including processing warranty claims and providing replacements or repairs as necessary.
  • High-volume Multiline PBX System: Handling the operation and maintenance of a high-volume multiline PBX (Private Branch Exchange) telephone system, which allows for internal and external telephone calls within an organization.
  • Collections: Pursuing payments from customers who have overdue invoices or outstanding debts.
  • Accounts Receivable for 2 Companies: Managing incoming payments from customers for goods or services provided by both companies.
  • Accounts Payable for 2 Companies: Managing outgoing payments to suppliers, vendors, and other creditors for both companies.
  • Payroll for 2 locations & 30+ Employees: Processing payroll for employees across two different locations, ensuring accurate calculation of wages, taxes, and other deductions.
  • Prepared and Paid all Corporate, Employee, & Sales Tax: Handling tax preparation and payment obligations for both corporate taxes, employee taxes, and sales taxes.
  • Dispatched Service calls for 2 Companies: Managing the scheduling and assignment of service calls for maintenance or repairs for both companies.
  • Customer Requests and Complaints: Addressing inquiries, requests, and complaints from customers in a timely and satisfactory manner.
  • Customer Service (Interior and Exterior Products): Providing assistance and support to customers regarding both interior and exterior products offered by the companies.
  • Commercial Contracts: Negotiating, drafting, and managing contracts with commercial clients or partners.
  • Bids: Preparing and submitting bids for projects or contracts to potential clients or partners.

Office Manager

Lifetime Homes
06.2008 - 03.2013
  • Accounts Receivable (AR): Managing and tracking the payments owed to the company by customers or clients for goods or services provided. This involves invoicing, monitoring payment deadlines, and following up on overdue payments.
  • Accounts Payable (AP): Handling the company's outgoing payments to suppliers, vendors, and creditors. This includes processing invoices, verifying the accuracy of charges, and ensuring timely payment to avoid late fees or disruptions in the supply chain.
  • Payroll: Administering the payment of wages/salaries to employees, including calculating hours worked, deducting taxes and other withholdings, and distributing paychecks or initiating direct deposits. Also, managing related tasks such as employee benefits and deductions.
  • Progress Billing: Billing clients or customers for ongoing projects or services based on the percentage of work completed. This is common in industries like construction or consulting where projects are billed incrementally as they progress.
  • Collections: Following up on outstanding debts or overdue payments from customers to ensure timely collection. This involves sending reminders, making phone calls, and possibly negotiating payment plans to resolve outstanding balances.
  • Proposals: Creating and submitting proposals or bids in response to requests from potential clients or customers. This includes outlining the scope of work, pricing, and terms and conditions compellingly to win new business.
  • Customer Service: Providing support and assistance to customers before, during, and after the purchase of products or services. This includes addressing inquiries, resolving issues or complaints, and ensuring a positive overall experience to foster customer satisfaction and loyalty.

Education

HIGH SCHOOL DIPLOMA -

HOUSTON LEARNING ACADEMY
05.2005

Skills

    Business Management/ Admin

    Office Management

    Operations Management

    Accounts Management

    Property Management

    Advertising/Marketing

    Contract Negotiation

    Account Reconciliation

    Accounts Payable & Receivable

    Customer Service & Satisfaction

    File/Records Maintenance

    Analytics

    Office Management

    Records Management

    Adobe Acrobat

    Bookkeeping/Accounting

    QuickBooks

    Google

    Windows

    Microsoft

    Payroll

    Human Resources

Certification

  • Office & Administrative Management
  • Fundamentals of Human Resources
  • Human Resources - Employee Onboarding & Motivation
  • Human Resource Management - Discipline in Organizations
  • Human Resources - Employee Management & Training
  • Human Resource Systems & Processes
  • Human Resource Policies & Organization Structure
  • Diploma In Human Resources (HR)
  • Financial Accounting Basics
  • Core Excel Skills for Accountants & Financial Professionals
  • AutoCAD Beginner to Professional Training

Timeline

Executive Assistant/HR Specialist

DTI Investments INC
01.2021 - Current

Operations/Accounts Manager

TATCO CONSTRUCTION & REMODELING
03.2013 - 01.2021

Office Manager

Lifetime Homes
06.2008 - 03.2013

HIGH SCHOOL DIPLOMA -

HOUSTON LEARNING ACADEMY

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Brianna Jones