Brianna Jones
Operations Manager
Abilene,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Acting Product Operations Manager
Old Navy
08.2023 - Current
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Organized stockroom shelves according to size, color or style
- Restocked shelves as needed to ensure sufficient inventory levels
- Demonstrated product features and benefits for customers' needs
- Maintained cleanliness of store environment including floors, windows, displays.
- Received truck and led the shipment crew efficiently.
- Cultivated a culture of accountability within the team by setting clear expectations, providing feedback, and recognizing outstanding performance.
- Optimized product operations by streamlining processes and implementing best practices.
- Provided training resources for team members, fostering professional development and improved job performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Stocker Associate
PetSmart Charities
03.2023 - 05.2023
- Received and unpacked merchandise from vendors
- Inspected and stocked shelves with products
- Assisted customers in locating products on store shelves
- Ensured proper stock rotation by following established procedures
- Monitored expiration dates of perishable items and discarded expired items accordingly.
Assistant Manager
Dirt Cheap Store
07.2021 - 11.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
- Resolved conflicts between team members in an effective manner
- Maintained up-to-date knowledge of company products and services
- Collaborated with management on developing strategic plans for achieving business goals
- Communicated regularly with customers to gain insights into their needs
- Implemented new procedures or systems to improve efficiency within the organization
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Opened and closed the store.
Secretary Assistant
Premier High School
10.2019 - 03.2020
- Answered phone calls from external contacts and provided information or directed inquiries appropriately
- Greeted visitors to the office and ensured that they were taken care of promptly.
Team Leader
Pretzelmaker
10.2018 - 03.2020
- Make recommendations, share additional information upon request
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Take and serve food/drinks and up-sell additional items
- Cash register
- Dough prepped and baked
- Check the products for quality and correct any problems that keep guests from enjoying their meals
- Provide excellent customer service that promotes satisfaction.
Education
High school diploma -
Premier H S Of Abilene
Abilene, TX05.2020
Skills
- MS Excel
- Microsoft Office
- Supervising Experience
- Punctual
- Retail Sales
- Tendency to be well-organized, rule-abiding
- Attention to detail
- Customer focus & orientation
- Counting cash, processing transactions, following written procedures
- Product Sales
- Upselling
- POS System Operation
- Critical Thinking
- Active Listening
- Decision-Making
- Team Collaboration and Leadership
- Inventory Control
- Operational Standards
Certification
- CPR Certification
- Food Handler Certification
Accomplishments
- Promoted to Operations after One year with the company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Acting Product Operations Manager
Old Navy
08.2023 - Current
Stocker Associate
PetSmart Charities
03.2023 - 05.2023
Assistant Manager
Dirt Cheap Store
07.2021 - 11.2022
Secretary Assistant
Premier High School
10.2019 - 03.2020
Team Leader
Pretzelmaker
10.2018 - 03.2020
High school diploma -
Premier H S Of Abilene
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