Brianna Jones
Cedar Hill,Texas
Summary
Proven leader with extensive experience at Cinemark Theaters, adept in staff management and customer service. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in cash discrepancies. Skilled in problem-solving and team motivation, I foster a positive and efficient work environment, driving performance and service excellence. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
06.2021 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Team Member
Party City
08.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Desoto High School& Isteam3d
Desoto, TX06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Staff Management
- Workload Management
- Employee Scheduling
- Policy Enforcement
- Orientation and training
- Employee Performance Evaluations
- Negotiation
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
Timeline
Assistant Manager
Cinemark Theaters
06.2021 - 06.2024
Team Member
Party City
08.2020 - 11.2021
High School Diploma -
Desoto High School& Isteam3d
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