Brianna Jones
Washington,DC
Summary
Experienced Executive Assistant adept at overseeing office operations, managing multiple projects, and prioritizing tasks. Skilled in devising solutions to complex problems for executive leadership to increase productivity. Detail-oriented and driven professional seeking to contribute expertise to an innovative and collaborative team. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Access to Care Manager
U.S Department of Defense Health Agency
Bethesda , MD
08.2023 - Current
- Company Overview: Directorate of Health Care Operations - Government Contractor - Access Template Manager level position in the federal service (GS-07)
- Create and modify templates
- Maintained office calendar, including scheduling appointments and meetings
- Performed data entry duties utilizing various computer applications such as MS Office Suite
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Establish measurable performance expectations (productivity, quality of care, timely completion of medical records and patient care, charting and other administrative duties, etc.), provide supervision, coaching, counseling to providers and other Medical Department staff
- Cultivating and improving the flow of office procedures by creating spread sheets, folders, compiling files and organization
- Accepting daily new tasks, maintaining flexibility within the workspace and position of ATM
- Excellent communication, organization, and interpersonal skills (Job entails supporting multiple purchasing actions in a fast-paced environment)
- Ability to work with minimal guidance and supervision
- Monitor schedules using revenue cycle in MHS Genesis to avoid conflicts in different clinical schedules and ensure appointments are timely and in accordance with provider requests
- Review workload within the clinics and address any changes with the Template Supervisor, act as a liaison between DHA and Service chief providers
- Analyze templates schedules for efficiency and optimal productivity using MHS Genesis
- Monitor supply and demand for health care services and develop a plan to adapt schedules to meet or exceed demand of NCR and DHA
- Develop appropriate reports to provide timely feedback to staff concerning resolving all scheduling issues
- Provide and/or arrange for needed development and training for self and other employees
- Advise the Health System Specialist in specific areas on items such as leave usage, anticipated personnel losses and makes recommendations for additional personnel
- Facilitated efficient coordination of schedules for Service Members and their families
- Performed comprehensive analysis of information related to patient visits and provider services
- Integration of specialty services provided in the clinic
- Conduct studies and analysis of activities, functions, data and procedures
- Provide technical expertise and management of the facility’s unique clinical templates
- Evaluate clinical administrative procedures to determine when changes need to be made and independently effects minor changes
- Scheduling and rescheduling patient appointments.
- Developed and implemented strategies to increase acccess to care also customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assigned work and monitored performance of clinics.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Developed and implemented strategic plans to achieve company objectives.
- Collaborated with stakeholders to enhance efficiency in care management
- Navigated healthcare software to manage and optimize patient access
- Analyzed and reported inconsistencies in monthly data reports, achieving a 15% error reduction.
Part time OC Operator I
Kastle System
05.2022 - 08.2023
- Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring
- Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures
- Obtain and record all pertinent request information
- Initiate data update requests whenever incorrect customer or system data is discovered
- Process temporary “special admit” clearances for clients and their guests as requested and approved
- Process, disable and disregard, building arm, and Installation & Services/Field Service Representatives requests
- Communicate and work with other departments to resolve client issues
- Respond to all building emergency calls as mandated by Kastle policies and procedures
- These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls
- Keep all Operations Center areas, and the designated workstation, clean and properly maintained
- Special projects and duties as assigned by the Shift Manager & Assist Shift Manager
- Interacting with technical personnel, such as Installation and Service or Systems Support, as needed
Administrative Assistant
American Landline Association
Washington , DC
01.2020 - 12.2020
- Collaborated with team members to develop and implement processes
- Maintained office calendar, including scheduling appointments and meetings
- Coordinated resources and obtained information for special projects and assignments
- Provided support throughout the hiring process by coordinating interviews and other activities as needed
- Generated qualified candidate list using internet job boards, niche sites, and association sites
- Reviewed resumes to determine qualifications for potential candidates
- Performed data entry duties utilizing various computer applications such as MS Office Suite
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained files and filing, keeping sensitive information confidential
- Facilitated communication between different departments within the organization
- Prepared documents for meetings including agendas, handouts and other materials
- Built and maintained relationships with vendors and other external contacts
- Provided cross-coverage support for other administrative personnel
Operations Manager
Southwest Soda Pop Shop
Washington , DC
01.2018 - 12.2018
- Enhanced resource allocations while monitoring expenses
- Cultivated and strengthened lasting client relationships
- Supported compliance by overseeing all audits to ensure adherence to protocol business licensing
- Improved brand awareness by monitoring all marketing campaigns and fostering membership
- Acquisitions and business development
- Negotiated and finalized contracts with new and existing customers
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Oversee employees, interviewing hiring and terminating responsibilities
- Ordering product materials, supplies, machinery, creating business relationships with other businesses
- Creating menus cultivating prices marketing and advertisement
- Branding and marketing in order to sustain sales
- Coordinate conferences and meetings by arranging space, time, equipment, and supplies
- Prepare purchase instruments for obtaining personnel and equipment for assigned work area
- Prepare travel documents, plans for travel, and generates reimbursement documents
- Food and health safety and organizing
- Filing, Responsibilities include supporting the business and operations of the company by accomplishing such activities as: scheduling and arranging meetings, assisting with arrangements, conducting research, preparing correspondence and communications, and accomplishing general administrative activities
- Payroll overseeing profits and revenue, organized scheduling using MS Suite word Excel Square POS
Transportation Security Officer
Department of Homeland Security
Arlington , VA
05.2014 - 10.2018
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior
- Processed and logged accurate and detailed incident reports
- Detected and apprehended any unauthorized personnel
- Responded quickly and effectively to all security violations and duress alarms
- Delivered accurate verbal and written reports to company personnel
- Enforced General Services Administration (GSA) policies by anticipating potential security breaches
- Operated X-ray screening machines and tools to check people, containers and personal belongings
Education
Bachelor of business Administration -
Bowie State University
Bowie, MD01.2020
IBM Cognitive certificate -
Rapid Ascent jumpstart Tech Skills -
Skills
- Relationship building
- Active listening
- Empathy
- Problem-solving
- Innovative marketing
- Creative ideas
- Strategy development
- Customer service
- Data processing
- Execution
- Oversight
- Monitoring
- CRM usage
- QuickBooks
- Sales software
- Microsoft Suite
- Microsoft Teams
- MHS Genesis scheduling
- Health Insurance Portability and Accountability Act (HIPAA)
- Microsoft Office proficiency
- Electronic Health Records software
- Independent problem solver
- Typing speed
- Clerical skills
- Employee hiring
- Employee training
- Instructional leadership
- Data entry
- Payroll
- Executive administration
- Research
- Analytics
- Positive representation
- Complex problem solving
- Verbal communication
- Public communication
- Implementing ideas
- Budgeting
- Interpersonal skills
- Scheduling
- Liaison skills
- Government contracting
- Qualified typist
- Meeting planning
- Influencing
- Negotiating
- Strategic thinking
- Policy Implementation
- Team Leadership
- Operations Management
- Business Development
- Financial Management
- Performance Management
Qualifications Summary
- Expertly Use any CRM
- QuickBooks
- Sales software
- Microsoft Suite & Teams
- MHS Genesis scheduling
- Departmental Customer Service Representative
- Knowledgeable of HIPAA
- Microsoft Office proficient
- Works well with multiple Electronic Health Records software
- Independent problem solver
- Typing Speed: 60 words per minute
Timeline
Access to Care Manager
U.S Department of Defense Health Agency
08.2023 - Current
Part time OC Operator I
Kastle System
05.2022 - 08.2023
Administrative Assistant
American Landline Association
01.2020 - 12.2020
Operations Manager
Southwest Soda Pop Shop
01.2018 - 12.2018
Transportation Security Officer
Department of Homeland Security
05.2014 - 10.2018
Bachelor of business Administration -
Bowie State University
IBM Cognitive certificate -
Rapid Ascent jumpstart Tech Skills -
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