Summary
Overview
Work History
Education
Skills
Certification
Medical Coding Certificate
Timeline
Generic

Brianna Jones

Leesburg,GA

Summary

Dynamic professional with extensive experience in Customer Service, excelling in team leadership and customer service. Proven track record in enhancing store efficiency and fostering a positive work culture. Skilled in problem-solving and stock management, consistently driving sales through strategic merchandising and effective employee training.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Dollar General
05.2023 - 03.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.

Customer Service Representative

Continuum
03.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Shift Manager

RaceTrac
02.2022 - 04.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Security Officer

St. Moritz Security Services
02.2021 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

Dunbar High School
Fort Myers, FL
06-2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Team building and leadership
  • Attention to detail
  • Stock management
  • Team management
  • POS systems
  • Hiring and training

Certification

  • ICD-10-CM/PCS Trainer Certificate– American Health Information Management Association(AHIMA).

Medical Coding Certificate

Medical Coding Certificate received In March of 2025

Timeline

Assistant Store Manager

Dollar General
05.2023 - 03.2025

Customer Service Representative

Continuum
03.2023 - 01.2025

Shift Manager

RaceTrac
02.2022 - 04.2023

Security Officer

St. Moritz Security Services
02.2021 - 02.2022

High School Diploma -

Dunbar High School

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Brianna Jones