Brianna Jones
Rome,NY
Summary
Consistently recognized for superior work ethic, attention to detail, and goal achievement. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Resident Counselor
Sitrin Health Care
New Hartford, NY
10.2023 - Current
- Provided direct care to residents in daily activities, including bathing, dressing, grooming, toileting, and mobility support; enhancing overall well-being and satisfaction.
- Facilitated group activity sessions, promoting social interaction and emotional growth among residents.
- Administered medications in accordance with AMAP certification and agency protocols.
- Ensured accurate documentation of daily care activities, medication administration, and incident reports
- Monitor residents’ physical and behavioral health, documenting observations and reporting changes
- Provide crisis intervention and emotional support in high-stress situations.
Shift Leader
Bowl Boss
56 Hangar Rd, Unit 107, Rome
11.2021 - 10.2023
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Assisted management with inventory control and stock ordering.
Waitress
The Rail And Canal
6611 Martin St, Rome
09.2020 - 07.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associates in Science - Psychology
Mohawk Valley Community College
Utica, NY05-2023
Bachelor of Science - Speech-Language Pathology
Arizona State University
Tempe, AZ2027
Skills
- Dependability & Strong Work Ethic
- Strong Verbal and Written Communication Skills
- Collaborate effectively with interdisciplinary team members to ensure consistent, high-quality care and smooth daily operations
- Foster a supportive team environment by maintaining open communication and stepping in to assist coworkers during high-demand situations
- Support and mentor new staff members by providing guidance on procedures, safety protocols, and best practices
- Provide informal leadership and guidance to peers while maintaining a positive, solutions-focused attitude
Timeline
Resident Counselor
Sitrin Health Care
10.2023 - Current
Shift Leader
Bowl Boss
11.2021 - 10.2023
Waitress
The Rail And Canal
09.2020 - 07.2021
Associates in Science - Psychology
Mohawk Valley Community College
Bachelor of Science - Speech-Language Pathology
Arizona State University