BRIANNA KASTNER
Westminster,CO
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
Frequency Dance
03.2025 - 12.2025
- Managed scheduling and coordination of daily office operations to enhance workflow efficiency.
- Developed and maintained filing systems, ensuring easy access to documents and records.
- Assisted in preparation of company communications, including newsletters and promotional materials.
- Collaborated with team members to implement process improvements for administrative tasks.
- Trained new staff on office software tools and procedures to ensure smooth onboarding.
- Coordinated meetings and events, managing logistics from planning to execution for optimal outcomes.
- Monitored inventory levels of office supplies, placing orders as needed to maintain stock availability.
- Provided exceptional customer service support, addressing inquiries promptly and professionally.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Dance Coach
Frequency Dance
03.2025 - 12.2025
- Developed personalized training plans to enhance student performance and engagement.
- Coordinated team practices, ensuring alignment with competition schedules and objectives.
- Mentored junior coaches, fostering skill development and improving coaching techniques.
- Led choreography sessions, integrating diverse dance styles for competitive routines.
- Assessed individual dancer progress, providing constructive feedback to drive improvement.
- Implemented injury prevention strategies, prioritizing dancer health and safety during training sessions.
- Collaborated with parents and stakeholders to build supportive community relationships around the program.
- Enhanced team performance by implementing innovative dance techniques and strategies.
- Led audition preparation sessions, increasing acceptance rates into prestigious dance programs.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Incorporated elements of sports psychology into coaching methods, enhancing mental resilience among dancers.
- Successfully prepared dancers for high-stakes showcases by utilizing performance simulation exercises to increase their comfort on stage.
- Managed scheduling logistics for both practices and performances, maximizing efficiency while minimizing conflicts.
- Fostered a culture of respect, inclusivity, and teamwork within the studio community through consistent reinforcement of these values during practice sessions.
- Expanded the range of styles offered in the program by researching current trends and attending professional development workshops regularly.
- Evaluated student progress, providing constructive feedback to enhance performance outcomes.
Front Desk Receptionist
Kinesis Dance
10.2023 - 03.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Maintained cleanliness and organization of public areas.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Heard and resolved complaints from customers and public.
- Interacted with management and colleagues to resolve important administrative matters.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for classes and events, optimizing studio utilization and attendee experience.
Dance Instructor
Kinesis Dance
10.2023 - 03.2025
- Instructed private lessons tailored to the individual's goals, abilities, and interests in dance.
- Organized weekly rehearsals for student groups preparing for upcoming performances.
- Managed studio operations including scheduling classes, ordering supplies, collecting payments from clients.
- Participated in publicity planning and student recruitment.
- Conferred with other teachers and professionals to plan and schedule lessons promoting learning and development.
- Attended staff meetings and served on committees, as required.
- Scheduled class times to ensure maximum attendance.
- Diversified teaching methods and instructional materials to meet students' varying needs and interests.
- Met with parents and guardians to discuss children's progress and determine learning priorities.
- Provided mentorship and guidance to students, helping them to set goals and develop their skills and talents.
- Assisted dancers with costume selection, makeup application, and other performance-related tasks.
- Established positive relationships with students by encouraging them to practice, strive for excellence, and reach their full potential in dancing.
- Mentored and trained junior dance instructors to develop their teaching skills.
- Designed and implemented dance curricula that enhanced student engagement and skill development.
- Led group classes in various dance styles, fostering a collaborative learning environment.
Cashier
Target
08.2021 - 02.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Developed strong customer relationships to support satisfaction and loyalty.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Supported other departments within the store by providing assistance when needed.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Assisted customers with locating items throughout the store when needed.
- Informed customers of special promotions, loyalty programs, and discounts.
- Verified that customers are of legal age to purchase restricted items.
- Processed transactions accurately using POS systems to enhance customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
Guest Service Representative
Target
07.2021 - 02.2024
- Performed daily cash-outs and reconciliations of all transactions.
- Developed a strong understanding of company policies and procedures.
- Solicited guest feedback and acted on guests concerns.
- Replenished retail merchandise and display cases to foster strong visual presentation.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed product returns and exchanges, ensuring compliance with store policies.
- Assisted in training new team members on service protocols and operational procedures.
- Implemented inventory management practices to maintain stock levels and product availability.
Education
Bachelor of Science (B.S.) - Exercise Science
Metropolitan State University of Denver
Denver, CO05.2027
Medical Sciences -
Future Forward
Thornton, CO05.2023
EMT Certification - Emergency Medical Technician
Future Forward
Thornton, CO05.2023
Skills
- Customer service
- Positive reinforcement
- Faculty collaboration
- Business marketing
- Payment processing
- First aid training
- Guest accommodations
- Verbal and written communication
- Professionalism
- Time management
- Leadership and supervision
- Telephone reception
Timeline
Office Administrative Assistant
Frequency Dance
03.2025 - 12.2025
Dance Coach
Frequency Dance
03.2025 - 12.2025
Front Desk Receptionist
Kinesis Dance
10.2023 - 03.2025
Dance Instructor
Kinesis Dance
10.2023 - 03.2025
Cashier
Target
08.2021 - 02.2024
Guest Service Representative
Target
07.2021 - 02.2024
Bachelor of Science (B.S.) - Exercise Science
Metropolitan State University of Denver
Medical Sciences -
Future Forward
EMT Certification - Emergency Medical Technician
Future Forward