Brianna Keegan
Prince Frederick,MD
Summary
Professional sales guide with proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Adept at leading and motivating teams, managing inventory, and ensuring compliance with industry standards. Known for strong organizational skills, adaptability to changing demands, and results-driven approach. Reliable and effective in fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Training Salon Manager
Palm Beach Tan
03.2024 - 04.2025
- Within 1-month, increased one location's Net OTC Revenue by 37.52% and another location's Net OTC Revenue by 29.06%.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon's success.
- Enhanced team productivity with structured scheduling system, ensuring optimal staffing levels during peak hours.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Assistant Manager
Palm Beach Tan
02.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Salon Manager
Hollywood Tans Salon
10.2022 - 01.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
Reservation Specialist
Dogizone
09.2021 - 05.2022
- Made reservations for customers and accurately entered personal information into computer system
- Communicated with customers regarding concerns, inquiries and complaints
- Researched and resolved customer issues
- Relayed information on availability, pricing and discounts to customers
- Suggested packages and amenities for customers based on individual needs and preferences
- Assisted customers via phone by providing confirmations, answering questions and offering general information
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Verified guest information and payment options ensuring accuracy and completeness
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers
- Managed around 30-50 calls per day from prospective clients and current clients
Sales Lead
Hollywood Tans Salon
03.2019 - 09.2021
- Engaged shoppers, providing assistance and information on merchandise and product features
- Managed and retained existing client accounts
- Exceeded department expectations for productivity and accuracy levels
- Delivered quality customer service while cultivating client satisfaction and loyalty
- Negotiated sales and pricing with new and existing clients
- Achieved or surpassed company-defined sales quotas for multiple months
- Managed cash register operations using POS system and processed sales and returns
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Promoted accessories and cross-sold additional products and services through use of active persuasion
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
Tanning Consultant
Janet Murphy
08.2017 - 09.2018
- Greeted clients, showed to tanning facilities and educated on usage
- Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans
- Maintained detailed records of client feedback and treatment plans to present personalized care
- Updated computer databases with client and inventory data
- Maintained knowledge of current sales, promotions and policies and answered customer questions
Assistant
Melanie Montague
06.2018 - 08.2018
- Followed up with prospects throughout sales processes to offer assistance
- Organized and maintained systems to track leads coming from social media, website and other funnels
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties
- Answered phone calls and emails from potential and existing customers
- Assisted in developing marketing material for properties
- Fielded client complaints and issues about community to promote positive relations
- Managed around 30-50 incoming calls, emails and social media prospects per day from clients.
Education
Associate of Arts - Psychology
University of Maryland
MDAssociate of Arts - Psychology
Anne Arundel Community College
Arnold, MD05-2021
High School Diploma -
Northern High School
Maryland05.2019
Skills
- Customer needs assessment
- Client relations
- Revenue generation
- Revenue growth
- Problem-solving skills
- Client satisfaction
- Marketing initiatives
- Account management
- Profit enhancement
Accomplishments
- Transformed corporate culture by reorienting staff to the new model.
- Customer Service - Managed high turn-over rate while maintaining quality service.
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Increased revenue 25% in less than a month moving between 3 locations.
Timeline
Training Salon Manager
Palm Beach Tan
03.2024 - 04.2025
Assistant Manager
Palm Beach Tan
02.2023 - 03.2024
Salon Manager
Hollywood Tans Salon
10.2022 - 01.2023
Reservation Specialist
Dogizone
09.2021 - 05.2022
Sales Lead
Hollywood Tans Salon
03.2019 - 09.2021
Assistant
Melanie Montague
06.2018 - 08.2018
Tanning Consultant
Janet Murphy
08.2017 - 09.2018
Associate of Arts - Psychology
University of Maryland
Associate of Arts - Psychology
Anne Arundel Community College
High School Diploma -
Northern High School
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