Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Kelley

Snow Hill,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Unit Secretary

Physician's East
09.2022 - Current
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.

Receptionist

Physician's East
04.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Processed referral requests from patients, doctors and other health care professionals.

Shift Lead

Walgreens
10.2020 - 04.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Temp Worker

Greenleaf Nursery
03.2020 - 03.2020
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Gathered, organized and input information into digital database.

Education

Bachelor of Science - Business Administration And Management

East Carolina University
Greenville, NC
05.2023

Associate of Applied Science - Medical Office Administration

Wilson Community College
Wilson
05.2020

Skills

  • Patient Records Maintenance
  • Appointment Scheduling
  • Office Administration
  • Business Operations Understanding
  • Conflict Resolution
  • Guest Satisfaction
  • Administrative Support
  • Strategic Goals
  • Goal Attainment

Certification

  • Medical Insurance Specialist, Wilson Community College - 5/6/2019
  • Medical Administrative Specialist, Wilson Community College - 12/13/2019

Timeline

Unit Secretary

Physician's East
09.2022 - Current

Receptionist

Physician's East
04.2022 - 09.2022

Shift Lead

Walgreens
10.2020 - 04.2022

Temp Worker

Greenleaf Nursery
03.2020 - 03.2020

Bachelor of Science - Business Administration And Management

East Carolina University

Associate of Applied Science - Medical Office Administration

Wilson Community College

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Brianna Kelley