Brianna Kelley
Davenport,IA
Summary
Detail-oriented professional with a strong background in customer service and cash handling. Proven ability to implement process improvements, enhancing efficiency and accuracy in financial transactions.
Dedicated customer service professional with strong cash handling and inventory management skills. Proven ability to enhance efficiency and satisfaction through process improvements.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier/Food Service Worker
Kwik Star
Davenport, IA
06.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries, enhancing overall service experience.
- Trained new team members on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area to promote positive shopping environment.
- Implemented process improvements that streamlined checkout procedures, increasing efficiency during peak hours.
Head Cashier
Davenport Community School District
Davenport, IA
11.2021 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with financial protocols.
- Trained and mentored staff on cashiering procedures and customer service excellence.
- Implemented process improvements, enhancing transaction efficiency and minimizing errors.
- Managed inventory control systems, tracking stock levels and facilitating timely replenishment.
- Resolved customer inquiries and complaints, fostering positive relationships within the school community.
- Coordinated cash handling procedures during events, ensuring secure transactions and accountability.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Developed training materials for new hires, streamlining onboarding processes for cashier team members.
Pharmacy Technician
Main Healthcare Pharmacy
Davenport, IA
05.2000 - 11.2021
- Processed prescriptions accurately and efficiently, ensuring compliance with regulatory standards.
- Managed inventory levels, coordinating timely ordering and restocking of pharmaceuticals.
- Assisted pharmacists in patient consultations, providing medication information and guidance.
- Implemented improvements to workflow processes, enhancing overall efficiency in prescription filling.
- Monitored medication expiration dates, ensuring proper disposal of outdated products.
- Verified medication orders for accuracy and compliance with pharmacy regulations.
- Assisted in inventory management, ensuring optimal stock levels of pharmaceuticals.
- Trained and mentored junior pharmacy technicians on best practices in medication handling and customer service.
Credit Associate
Roofing Wholesale and Supply Co.
Davenport, IA
03.1998 - 05.2000
- Developed and maintained relationships with clients, facilitating effective communication regarding credit terms.
- Generated preliminary notices per applicable state laws and standard operating procedures.
- Evaluated customer creditworthiness using financial analysis and risk assessment tools.
- Processed and reconciled customer invoices, ensuring accuracy and timely billing.
- Monitored accounts receivable aging reports to mitigate outstanding balances.
- Collaborated with sales team to resolve billing discrepancies and improve customer satisfaction.
- Managed credit risk assessments to ensure timely decision-making on customer applications.
Education
Associate of Arts - Pharmacy
Scott Community College
Bettendorf, IA08-1997
Skills
- Reliability and punctuality
- Patience and composure
- Customer satisfaction
- Customer service
- Cash handling
- Payment tracking
- Invoice processing
- Cash application
- General ledger
- Microsoft Excel
Timeline
Customer Service Cashier/Food Service Worker
Kwik Star
06.2022 - Current
Head Cashier
Davenport Community School District
11.2021 - Current
Pharmacy Technician
Main Healthcare Pharmacy
05.2000 - 11.2021
Credit Associate
Roofing Wholesale and Supply Co.
03.1998 - 05.2000
Associate of Arts - Pharmacy
Scott Community College